Pratikshya Nanda
Bhubaneswar
Summary
Dedicated Customer Service Executive with 2.6 years of experience in live chat and voice processes, delivering exceptional customer care to both domestic and international clients. Skilled in English and Hindi communication, ensuring seamless interactions with clients. Proficient in Excel, management, research, and MS Office, demonstrating diverse skill set. Seeking opportunities to leverage expertise in a dynamic environment to drive enhanced customer satisfaction and operational efficiency. Eager to contribute to a forward-thinking company that values strong communication skills and a commitment to exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
TTEC
Ahmedabad
05.2025 - 10.2025
- Providing customer support to North American clients, resolving an average of 50 customer queries per day with a satisfaction rating of 95%
- Collaborating with cross-functional teams to identify and address common customer pain points, resulting in resolution of the queries.
Subject Matter Expert Trainee
Concentrix
Bhubaneswar
07.2023 - 05.2025
- Conducted comprehensive training sessions for new hires, resulting in a 20% increase in product knowledge and a 15% improvement in customer satisfaction scores.
- Developed and delivered engaging training materials, leading to a 30% reduction in onboarding time for new employees.
- Collaborated with cross-functional teams to create standardized training processes, streamlining onboarding for new team members and saving an estimated 15 hours per employee.
- Handled live chats and customer query calls and guided as a tech support executive with the troubleshooting steps.
Education
MS/M.Sc(Science) - Biotechnology
KIIT University
Bhubaneswar05-2023
B.Sc - Biotechnology
Utkal University
Bhubaneswar08-2021
XIIth CBSE - Science
Demonstration Multipurpose School, R.I,E
Bhubaneswar05-2018
Xth CBSE - Secondary Education
Demonstration Multipurpose School, R.I.E
Bhubaneswar05-2016
Skills
- Excel
- Management
- Research
- Communication Skills
- MS Office
- Training and mentoring
- Customer service
Personal Information
- Blood Group: O +ve
- Date of Birth: 05/04/00
- Marital Status: Unmarried
Languages
- Hindi
- English
- Odia
Extracurricular Activities
NCC, National Cadet Corps with rank CPL NSS
Hobbies and Interests
- Travelling
- Reading story books
Timeline
Customer Support Executive
TTEC
05.2025 - 10.2025
Subject Matter Expert Trainee
Concentrix
07.2023 - 05.2025
MS/M.Sc(Science) - Biotechnology
KIIT University
B.Sc - Biotechnology
Utkal University
XIIth CBSE - Science
Demonstration Multipurpose School, R.I,E
Xth CBSE - Secondary Education
Demonstration Multipurpose School, R.I.E