Praveen CV
Summary
Astute Business Operations Associate focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
4
4
years of professional experience
Work History
Service Counsellor (Business Operations)
Byju's Tuition Centre
03.2022 - Current
- Used SalesForce, LeadSquared, Ameyo, Tableau to handle current portfolio and prospective leads.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Business Development Associate
Toppr Technologies Pvt Ltd
06.2021 - 02.2022
- Used consultative sales approach to understand and meet customer needs.
- Performed 7 to 10 sales presentations each week at potential customer locations with an overall 20 percentage of sales conversion in it.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Stayed knowledgeable on latest product innovations and technological advancements through continuous training.
- Cold called and conducted face-to-face sales demonstration with customer.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Senior Business Development Associate
KSA Tours and Travels Pvt Ltd
09.2018 - 06.2021
- Coordinated innovative strategies to accomplish marketing and sales objectives and boost long-term profitability.
- Networked among leading business and community organizations to develop leads and generate business.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Represented organization at industry conferences and events.
- Developed business pipeline using cold and warm techniques.
Education
MBA -
Bharathiar University
Coimbatore01.2023
BBA -
Yuvakshetra Institute of Management Studies
Mundur-II, Kerala03.2016
Grade 12 - Commerce
Higher Secondary Examination Board
Kerala03.2013
Skills
- Business Operations
- Branch Operations
- Customer Relations
- Sales Expertise
- Microsoft Excel
- CRM Software
- Team Development
- Data Evaluation
Timeline
Service Counsellor (Business Operations)
Byju's Tuition Centre
03.2022 - Current
Business Development Associate
Toppr Technologies Pvt Ltd
06.2021 - 02.2022
Senior Business Development Associate
KSA Tours and Travels Pvt Ltd
09.2018 - 06.2021
MBA -
Bharathiar University
BBA -
Yuvakshetra Institute of Management Studies
Grade 12 - Commerce
Higher Secondary Examination Board
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
French
Beginner (A1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
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