PRIYANKA DHAR
Noida
Summary
Experienced Product Manager with 8+ years in the financial services industry. Achieved success in enhancing user experience and optimizing product delivery. Currently a Product Manager at Axis Bank, overseeing projects for digital customer journey, client relationship management, and customer portal creation across corporate banking, retail banking, and insurance sectors. Combines programming expertise with strong product management skills.
Overview
9
9
years of professional experience
Work History
Product Manager
Axis Bank
10.2021 - Current
- Leading the credit card product (pre-issuance) for Axis Bank.
- Orchestrated upgradation of credit card's backend underwriting and Audit system, along with EOL/EOS infrastructure, resulting in a 35% increase in system efficiency, thereby reducing TATs with improved security.
- Implemented RBI and regulatory checks before the timelines, like PAN Aadhaar linkage, IDFY check for fraudulent credit card application, and new NSDL Pan verification integration.
- Developed Digital KYC in credit card journey from scratch to launch, including nudging and resume journey functionality, leading to 20% of daily active users on VKYC platform for the bank.
- Led new Finacle CIF creation/verification, CHUB integration for communication service, and CIBIL & UIDAI data rule engine process.
- Envisioned product upgrades of the mobility app, catering to a daily volume of 10k+ sales user login count and a customer application influx of >20k.
- Delivered a comprehensive product roadmap aligned with strategic business goals, driving consistent quarterly growth by 10%, which helped deliver 2x projects per month with minimum downtime impact.
- Enhanced product delivery cycles through Agile methodologies, reducing time-to-market by 40%.
- Owned Account Aggregator - PERFIOS Integration for digital income verification and EV - KARZA for employment verification.
Product/Technical Lead
Newgen Software Technologies Ltd
10.2020 - 09.2021
- Implemented PROFILE integration in Retail-Loan Process to fetch existing customer information
- Responsible for integrating Dow Jones to fetch demographic information
- Designed and developed service for integration with TransUnion for fetching Credit Score and AV Knowles for risk management solution
- Development of services and background utilities for consuming web services exposed by client for communicating with their core banking system
- Involved in designing several modules and interaction with client in business calls.
Senior Software Developer
Newgen Software Technologies Ltd
Nassau
02.2017 - 09.2020
- Development of android application based on Cordova framework (NEMF) for buying new insurance online or renewing existing ones and online portal for tax authorities
- Responsible for handling product solutions in three divisions: Home Service, Financial Services and Group Life and Health
- 3 Month ON-SITE experience for UAT and Go-Live Support for client in Bahamas
- Created service to fetch plans with premiums from Bank's Core System daily
- Various SQL procedures are then executed to calculate interest rate as per product.
Senior Software Developer
Newgen Software Technologies Ltd
Barbados
- Development of online portal for Custom Rights management system for Account Opening process and Retail Loan process
- Implemented Retail Loan process for bank with various phases of SDLC.
Senior Software Developer
Newgen Software Technologies Ltd
Spain
- Designed and deployed Custom tabs, Custom Objects, Components, VisualForce Pages and applied validation rules & Auto-Response Rules for automating business logic
- Implemented pick lists, dependent picklists, lookups, master detail relationships and Record Types to enforce data quality
- Designed interactive UIs and various business apps with Salesforce.com platform.
Software Developer
KartMagic.com
12.2015 - 01.2017
- Responsible for developing e-commerce websites as per customer's requirement with Admin dashboard.
Education
Master of Computer Applications -
MBSCET, Jammu University Jammu
01.2015
Bachelor of Science: Non-Med -
Women's College Jammu
01.2012
Skills
- Product Lifecycle Management
- Agile Software Development
- Stakeholder Alignment
- Project Planning
- End to End Feature Delivery
- Product Roadmaps
- Improvement Metrics Measurement
- Jira Project Management
- Product Strategy Development
Accomplishments
Awarded Rising Star and Pat on the Back for proficiency and efficiency.
Timeline
Product Manager
Axis Bank
10.2021 - Current
Product/Technical Lead
Newgen Software Technologies Ltd
10.2020 - 09.2021
Senior Software Developer
Newgen Software Technologies Ltd
02.2017 - 09.2020
Software Developer
KartMagic.com
12.2015 - 01.2017
Senior Software Developer
Newgen Software Technologies Ltd
Senior Software Developer
Newgen Software Technologies Ltd
Master of Computer Applications -
MBSCET, Jammu University Jammu
Bachelor of Science: Non-Med -
Women's College Jammu