PRIYANSHU DHANKAR

• Monitored KPIs such as turnaround time, accuracy rates, delivery times to measure performance of hubs' operations.
• Resolved customer inquiries quickly while maintaining high standards of customer service.
• Developed strategies for improving warehouse productivity by leveraging technology solutions.
• Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
• Conducted regular training sessions for staff on safety protocols and operational best practices.
• Created reports to track progress towards meeting operational goals and objectives.
• Maintained accurate records of inventory transactions using enterprise resource planning systems.
• Delegated work to staff, setting priorities and goals.

• . Handle the all operation part of branch and take the god result by eod
• Handel the Channel partner his queries and his business issue, take
  care of channel partner and help him to improve the business
• Take report from down the team ( channel manager. Operation
  manger ,night operation staff, E-commerce staff )
• Provide the training to all down the team and update him about new
  process
• . Take care of all Cod collection from Channel partner and deposit in
  company account on daily basis
• Manage the all route vehicles for load connection from Agra to near by branches and process
  the fm load

• Resolved problems, improved operations and provided exceptional service.
• Delivered to customer locations within specific timeframes.
  
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed team communications and information for meetings.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Supervised work of contracted employees to keep on task for timely completion.
• Improved operations through consistent hard work and dedication.
• Used coordination and planning skills to achieve results according to schedule.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets,
  inventory purchasing and technology upgrades.
• Monitoring the all Employees route work.
• Prepare daily Route Planning as per Manpower & Shipments Count.
• Prepare Attendance Sheet for every month of all Employees.
• Shipments audit only daily basis.
• Prepare daily basis Closure reports as per Delivered shipments.
• Out call to customers to know the reason of undelivered shipments.
• Cash collection from all Last Mile Employees.
• Bank Re-consolation.
• Deal with Escalation of client by mail.
• Ensure Pickup of Fist Mile shipments.
• Ensure the safe & timely delivery.
• Prepare documents for return shipments on daily basis

Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.

• Placed orders for merchandise consistent with quality, quantity and other specification requirements.
• Led projects and analyzed data to identify opportunities for improvement.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Responsibilities- maintain existing customer & acquiring new customer base.
• met monthly sales quotas and activity levels on a consistent basis.
• Providing resolution to the team for all complaints closure regarding Customer retention & wrong charging for faster resolution of the complaints generated & get it processed for the waivers & adjustments