Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
In a chat process for Big basket, what were the concerns with the customer I received, I will check and do the needful on it, with the customer satisfaction
In a voice process for Jio, listen to the customer concern and resolve their issues with escalating to the team.