PURUSHOTTAM SINGH CHAUHAN

MALL MANAGER

BANSAL PLAZA

Bhopal

- Current

An Adorable experience while handling majorly the Mall area for around 400000sq ft. each, Handled events with the retail occupancy of 50 with 3 anchor stores along with the food court and Cinepolis with 5 Screen cinema.
Supervise and manage shopping mall operations incl. property management, tenant management, customer service, contract services such as Facility management, cleaning, parking, horticulture, pest control maintenance, etc.
Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers' business activity and pleasant shopping environment for customers.
Handling customer complaints and public relations, managing overall operations and smooth functioning of mall.
As a Mall manager, my intension is to provide the best quality service to our customers and to enhance customer satisfaction and loyalty.
Preparing and maintaining an Annual Budget for the Operating Costs of the Mall on the criteria set by Management, also maintaining a current Inventory of all plant and equipment within the control of Facility Management.
I am also responsible for Holding Weekly meetings with the department heads to ensure work allocated has been addressed, new works to be allocated with Timelines set.
To present the Mall in a well maintained and professional manner at all times and delivers quality services to retailers & visitors of mall within the agreed standards, constantly tracking Common Area Maintenance Expense to ensure saving energy, to prepare the billing as per the Management Agreement and provide details to the Mall Accounts Manager within the deadlines & recovery of total billing from tenants.

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