Rachit Goel
Noida,UP
Summary
Results-oriented IT professional with over 8 years of experience in the industry, including 4 years in people leadership and project management roles. Seeking a challenging opportunity where can utilize extensive experience in project operations, client/stakeholder management, and team leadership to drive successful project outcomes and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Manager
Ensono Technologies LLP
Noida, UP
09.2021 - Current
- Working as Team Lead in DCOPS operations.
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget and meeting client expectations.
- Conducted regular project status meetings and provided timely updates to stakeholders on project progress and performance.
- Facilitated effective communication and collaboration among project team members, stakeholders, and clients.
- Oversaw day-to-day business operations, including resource allocation, workflow management, and process improvement initiatives.
- Implemented strategic initiatives to optimize operational efficiency, reduce costs, and improve overall business performance.
- Established and maintained key performance indicators (KPIs) to monitor operational performance and ensure compliance with SLAs.
- Lead and manage team of analysts to ensure timely and accurate delivery of projects and tasks.
- Develop and implement training programs to enhance technical skills and knowledge of team members in DCOPS.
- Collaborate with cross-functional teams to identify and implement innovative solutions to improve efficiency and reduce costs in operations.
- Conducted regular performance evaluations and provided constructive feedback to team members to enhance productivity and skill development.
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget and meeting client expectations.
Senior Analyst
NTTDATA Global Delivery Services
Noida, UP
11.2015 - 08.2021
- Periodically review operating systems logs and triage and take-action when required
- Perform regular hardware checks for identification of failures
- Attend and participate in Operations Meetings to represent iSeries/AS400 Systems activities and change/request fulfillment resolution efforts
- Monitor automated scheduling of scheduled jobs and processes such as backups and recovery processes
- Follow standard request management processes and procedures for creating and completing requests tasks
- Perform client requested and pre-defined iSeries/AS400 System initializations and IPL (Initial Program Load)
- Incident management, change management, SOM (service now)
- Collaborate with cross-functional teams to identify opportunities for process improvement and automation in data center operations
- Conduct regular performance analysis of data center operations and recommend improvements to increase efficiency and reduce downtime
- Participate in disaster recovery planning and testing exercises to ensure data center operations are prepared for potential disruptions
- Develop and implement disaster recovery plans and procedures for data center operations to ensure business continuity in event of system failure or natural disaster
- Coordinate with external vendors for hardware maintenance and repairs
- Ensure adherence to IT security policies and procedures to protect data center operations from potential threats and breaches
- Monitor and analyze data center performance metrics to identify areas of improvement and optimize system performance
- Unlock UID (User ID/Security Profiles) and reset passwords on receiving authorized requests from other teams or customers
- Journal Receiver Backups and Deletion
- Handle Accounts and security profiles (SECADM).
- Knowledge on ITSM Tools like Remedy and SERVICE NOW (working on Incident management, Change management, Problem management and Request Tasks etc.).
Education
MBA - Operations Management
Institute of Management Technology
Ghaziabad, UP08.2018
Bachelor of Science - Computer Science
Maharishi Markandeshwar University
Ambala, HR08.2015
Skills
- Project Management
- Leadership
- Business Operations
- Client Interactions
- Performance & SLA Management
- Project Metrix
- Resource Management
- Report Analysis
- Resources Assignations
Accomplishments
- Rewarded as India Delivery Excellence Awards in NTTDATA in whole Infrastructure team.
- Been a top performer and highest rated ranker twice in organization in our team.
- Received best contributor award.
- Ensono President Award.
Certification
- PMP ( Project Management Professional ) Certified from PMI
- ITIL V3 Foundation.
- CQI and IRCA Certified ISO/IEC 27001:2013 Information Security Management.
- Systems Lead Auditor Training Course (PR320).
Timeline
Associate Manager
Ensono Technologies LLP
09.2021 - Current
Senior Analyst
NTTDATA Global Delivery Services
11.2015 - 08.2021
MBA - Operations Management
Institute of Management Technology
Bachelor of Science - Computer Science
Maharishi Markandeshwar University
- PMP ( Project Management Professional ) Certified from PMI
- ITIL V3 Foundation.
- CQI and IRCA Certified ISO/IEC 27001:2013 Information Security Management.
- Systems Lead Auditor Training Course (PR320).
Similar Profiles
RACHIT GOELRACHIT GOEL
Senior Salesforce Administrator at Ensono Technologies LLPSenior Salesforce Administrator at Ensono Technologies LLP
Komala Devi SanikommuKomala Devi Sanikommu
Systems Engineer - Virtualization at Ensono Technologies LLPSystems Engineer - Virtualization at Ensono Technologies LLP
WALTER JAMES CAMPOSWALTER JAMES CAMPOS
Client Engagement Executive & Digital Lead – SLED at EnsonoClient Engagement Executive & Digital Lead – SLED at Ensono