Rafee Shaik
Senior Service Engineer
Vijayawada
Summary
Aspiring to carve a niche for myself in an organization of repute where professional exposure and skills could contribute to achieving the organizational goals and professional aspirations. Hardworking Senior Service Engineer bringing 15+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Senior Service engineer – Andhra Pradesh & Telangana
SETCO AUTO SYSTEMS PRIVATE LIMITED
11.2022 - Current
- Analysis of field failure at customer and OEM Dealers end for clutch problems
- Exploring potential business revenues related to service & parts, meeting pre-set revenue & profitability targets
- Conducting new product trail fitment in field & maintaining product performance reports
- Sending all Technical feedbacks and product failure analysis reports to plant for corrective action
- Sending field failure parts to plant for investigation & product improvement
- Ensure VOR closure on time
- Building and maintaining healthy business relations with customer, enhancing customer satisfaction
- Conducting Van Campaign and mechanic meet along with sales team sales support
- Handling Aftermarket sales failed parts warranty issues
- Conducting product related technical training for Local Garage and OEM technicians for decreasing warranty claims.
Senior Service Engineer (Andhra Pradesh & Telangana)
RSB TRANSMISSION (I) LTMITED
09.2014 - 11.2022
- Analysis of field failure at customer end for Gear box, Propeller shaft, Axles, 5th Wheel Coupling problems
- Conducting warranty review meeting at Ashok Leyland Ennore plant
- Ensure VOR closure on time
- Handling sales distributors for achieving monthly sales targets
- Building and maintaining healthy business relations with customer, enhancing customer satisfaction
- Conducting service campaigns, van campaigns, mechanic meet & dealer meet
- Conducting new product trail fitment in field & maintaining product performance reports.
Assistant Manager-Work Shop
AUTOMOTIVE MANUFACTURERS PVT LTD (ASHOK LEYLAND)
11.2007 - 08.2014
- Managing team to maintain and service Ashok Leyland Medium & Heavy Commercial Vehicles
- Implementing Preventive & Productive Processes and improving CSI
- Responsible for handling Customer Vehicles Breakdown Activities
- Instrumental in planning workshop activities to ensure high levels of quality while providing onsite support and dealing in repair & maintenance of vehicles
- Handling customer relations & interfacing with clients to understand their requirement & subsequent repairs
- Handling customer complaints & Training to subordinates towards better customer satisfaction.
Education
Diploma (Automobile) -
State Board of Technical Education & Training
Guntur 06.2003 - 06.2006
10th -
SRRZP Higher Secondary School
Nuzvid 03.2003 - 03.2003
Skills
Troubleshooting and problem solving
Customer service and communication
Technical Support
Troubleshooting
Service & Maintenance
Workshop Management
Sales & Marketing
Client Relationship Management
Competent, diligent & qualified professional with experience of 15 years, presently spearheading efforts with Setco Auto Systems Private Limited As Senior Service engineer – Andhra Pradesh & Telangana (Customer Support) Well versed in diagnosis & maintenance of Vehicles, possessing knowledge of automotive repair procedures for technical support; excellent technical expertise with abilities to provide exceptional customer services and support Capable of assisting Service Operations with focus on implementing policies & procedures, developing / streamlining systems, optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum
Soft skills, such as the ability to work in teams to solve problems
Proficient in MS Excel, Word, Power point
Broad understanding of current automotive terms and systems
Excellent Oral and written communication skills
Presentation skill
Leadership skills
Training skills
Windows XP/7
AutoCAD
MS Office
Seibel
CRM DMS Application
Gender
Male
Nationality
Indian
Fathername
Mastan Shaik
Languages
- Hindi
- English
- Telugu
- Urdu
Present address
D.no EWS231, UDA Colony, Vijayawada, Andhra Pradesh
Personal Information
Marital Status: Married
Training
- 3 months Technical Training on Engine, Clutch, Gearbox, Front Axle, Rear Axle, Suspension, Propeller Shaft, Brakes & Steering System at Ashok Leyland Training Center Chennai (Tamilnadu State).
- 2 months Technical Training on Propeller Shafts, Dummy Axles, 5th wheel Coupling, Gear box Manufacturing And troubleshooting identification at RSB Transmissions (I) pvt ltd, Jamshedpur.
Disclaimer
I hereby declare that the above stated information is true to the best of my knowledge.
Languages
English
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Ms Office
Autocad
Timeline
Senior Service engineer – Andhra Pradesh & Telangana
SETCO AUTO SYSTEMS PRIVATE LIMITED
11.2022 - Current
Senior Service Engineer (Andhra Pradesh & Telangana)
RSB TRANSMISSION (I) LTMITED
09.2014 - 11.2022
Assistant Manager-Work Shop
AUTOMOTIVE MANUFACTURERS PVT LTD (ASHOK LEYLAND)
11.2007 - 08.2014
Diploma (Automobile) -
State Board of Technical Education & Training
06.2003 - 06.2006
10th -
SRRZP Higher Secondary School
03.2003 - 03.2003