Rahul Dutta
Summary
Customer-focused Process Associate with 3 years of experience in the airline and travel industry. Proficient in using Amadeus GDS for handling flight reservations, PNR creation, ticket modifications, cancellations, and refunds. Skilled in providing real-time flight status updates, adding ancillaries, processing name corrections, and making changes to travel dates, times, and routes. Experienced across voice, chat, and back-office processes with a strong commitment to accuracy and excellent passenger service.
Overview
4
4
years of professional experience
Work History
Senior Process Associate
IGT Solutions
05.2022 - Current
Digital Customer Specialist
Mpokket Financial Services PVT. LTD.
04.2021 - 05.2022
Education
Bachelor - English Honours
Asian International University
01.2024
Post-secondary education - undefined
WBCHSE
01.2019
Skills
Voice Process & Non voice (Approx Ratio: Voice 45% Non-Voice 55%)
Client relationship management
Reservations ticketing rescheduling cancellation & refund experience
GDS experience in reservations and cancellations, refunds & rescheduling
Language
English
Bengali
Hindi
Hobbies
cycling & exploring new places
Timeline
Senior Process Associate
IGT Solutions
05.2022 - Current
Digital Customer Specialist
Mpokket Financial Services PVT. LTD.
04.2021 - 05.2022
Post-secondary education - undefined
WBCHSE
Bachelor - English Honours
Asian International University
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