Summary
Overview
Work History
Education
Skills
Certification
Interests
Interests
Timeline
Generic

Mohammed Mouzam

Senior Process Associate
Hyderabad

Summary

Professional with strong expertise in process optimization, quality control, and workflow management. Proven ability to drive efficiency and deliver impactful results through effective team collaboration and adaptability. Skilled in data analysis, process improvement, and project management, bringing reliability and flexibility to meet changing needs. Known for results-driven approach and fostering cohesive team environment.

Overview

3
3
years of professional experience
2035
2035
years of post-secondary education
2
2
Certifications

Work History

Senior Process Associate

Cognizant
09.2024 - 07.2025
  • - Addressed 50+ daily customer inquiries with precision and professionalism.
  • - Led service issue resolution with high first-call resolution rate.
  • - Engaged in regular product and service training.

Process Associate

Genpact
03.2022 - 09.2024
  • - Delivered consistent domestic voice support.
  • - Noted for patience, speed, and accuracy in addressing customer needs.
  • - Helped streamline internal documentation processes.

Education

Bachelor of Commerce - Commerce

Pragati Degree College
01.2017 - 01.2021

Intermediate -

National Institute Of Opening Schooling
01-2017

Bhashyam Public School
04.2001 - 01.2015

Skills

  • Voice Process
  • Empathy
  • CRM Tools
  • Conflict Resolution
  • Time Management
  • Client confidentiality
  • Verbal and written communication

Certification

Cybersecurity Awareness - Amazon

Interests

Telugu

Hindi

English

Interests

  • Volunteering
  • Music
  • Dance
  • Travelling
  • Video game

Timeline

Senior Process Associate

Cognizant
09.2024 - 07.2025

Process Associate

Genpact
03.2022 - 09.2024

Bachelor of Commerce - Commerce

Pragati Degree College
01.2017 - 01.2021

Bhashyam Public School
04.2001 - 01.2015

Intermediate -

National Institute Of Opening Schooling

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Mohammed MouzamSenior Process Associate