RAHUL JAIN
Summary
Results-driven Branch Sales Manager with over 6 years of experience in branch banking. Currently holding a Senior Manager grade, I excel in leading sales teams, driving revenue growth, and enhancing customer satisfaction. Proven track record in developing and implementing strategic sales plans, managing branch operations, and fostering strong client relationships. Adept at leveraging financial acumen and leadership skills to achieve business objectives and exceed performance targets.
Overview
6
6
years of professional experience
Work History
branch sales manager
axis bank
meerut
06.2021 - Current
- Drove a turnaround strategy for an underperforming branch, increasing sales figures by over 40% within two years by optimizing sales processes and training
- Directed a sales team of 10+ members, fostering a collaborative environment that led to exceeding sales targets by 18% for 3 consecutive years
- Executed strategic staffing changes and rigorous hands-on training that improved the branch sales performance from bottom quartile to top decile in the region
- Strategically expanded the customer base by 25% through targeted marketing initiatives and relationship building with local businesses
- Tripled cross-selling rates by coaching sales staff on relationship-building techniques with longstanding clients
- Elevated branch to top performer in the district by consistently reaching 120% of sales goals through strategic planning and staff motivation.
Customer Service Representative
axis bank
baraut
06.2018 - 05.2021
- Contact prospective customers to determine customer needs, present information, or explain available services
- Explain to customers the different types of loans, liabilities and credit options that are available, as well as the terms of those services
- Handle customer complaints and take appropriate action to resolve them
- Market bank products to individuals and firms, promoting bank services that may meet customers' needs
- Handling operations & achieving daily sales target
- Selling insurance policies to the customers and giving them after sale services
- Selling banking multi products, maximizing accounts profitability through cross selling company's other products such as personal loan business loan, auto loan, two wheeler loan, and liability accounts by identifying new business opportunities.
Education
Certificate of Higher Education PGDBS in Banking -
amity university
noida05.2018
B. Tech Mechanical -
c.s.a university
kanpur07.2015
Skills
- Customer Relationship Management
- Strategic Planning
- Sales Operations
- Leadership and Team Management
- Sales and Cross-Selling
- Financial Knowledge
- Compliance and Documentation
Languages
Hindi
First Language
English
Beginner
A1
Certifications and Licenses
- IRDA Certification: Certified by the Insurance Regulatory and Development Authority of India (IRDA), demonstrating proficiency in insurance regulations and practices.
- NISM Grade 5 Certification: Certified by the National Institute of Securities Markets (NISM), showcasing expertise in securities markets and financial products.
Timeline
branch sales manager
axis bank
06.2021 - Current
Customer Service Representative
axis bank
06.2018 - 05.2021
Certificate of Higher Education PGDBS in Banking -
amity university
B. Tech Mechanical -
c.s.a university
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