RAHUL KUMAR SAHU
Jamshedpur
Summary
Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers. Goal-oriented manager with distinguished experience in Broking industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
Deputy Manager
Kotak Securities Ltd
08.2022 - Current
- Responsible to develop business maximize revenue generation & achieve sales targets
- Preparing and maintaining MIS Report.
- Will be responsible for selling Equity based investment products.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Communicated with clients regarding account services, statements, and balances.
- Built relationships with customers and community to establish long-term business growth.
- Managed investment funds to maximize return on client investments.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Answered customer questions and explained available services such as demat accounts, bonds, and securities.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Activated new accounts and issued customer identification numbers.
- Greeted customers and delivered information about new account processes
- Responsibilty of Margin collections for trade both online and through cheques/ RTGS.
Assistant Manager
Indusind Bank
06.2020 - 08.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Contacted potential clients to pursue sales and gather funds.
- Met with clients to generate new business and negotiate contracts.
- Educated customers on use of banking website and mobile apps.
- Processed applications for new accounts.
- Cross-sold credit cards, loans and other bank products.
Customer Care Executive
Aegis Ltd
02.2014 - 07.2016
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor Of Commerce - Accounting And Business Management
Jamshedpur Workers'College
Mango Jamshedpur 06.2016
Skills
- Customer Relationship Management (CRM)
- Retail Operations
- Business Development
- Performance Improvements
- Sales and Marketing
- Orientation and Training
- Retail Operations Management
- Team Motivation
- Operations Management
- Decision-Making Capabilities
- Product and Service Knowledge
Accomplishments
•Awarded Certificate by Kotak Securities Ltd State Head In 2023 For TPP Products.
Awarded Certificate by Indusind Bank Ltd .Zonal Head in 2020 for Best Performance in CASA
•Awarded certificate by utkarsh Small Finance Bank Ltd. Head Retail Business Channels & TPP in 2019 For CASA
•Awarded certificate by Just Dial Ltd. National Head 2018 for Star Performance for High Revenue.
Languages
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Extra Curricular
•Was the youngest student in my School to participate in the inter school Cricket Tournament
• Captain,School Cricket Team For 2 consecutive years (2008-2010)
Timeline
Deputy Manager
Kotak Securities Ltd
08.2022 - Current
Assistant Manager
Indusind Bank
06.2020 - 08.2022
Customer Care Executive
Aegis Ltd
02.2014 - 07.2016
Bachelor Of Commerce - Accounting And Business Management
Jamshedpur Workers'College
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