RAJAT VERMA
Delhi
Summary
Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 5 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
5
5
years of professional experience
Work History
Team Manager - Sales (B2C)
Wizklub Learning Pvt. Ltd
Bengaluru
12.2022 - 08.2023
- Mentored and managed a team of 50 people along with 5 AM'S, empowering them to deliver exceptional service and consistently achieve targets
- Able to achieve 1cr in 1 month with 200k WRPS and 6.6k DRPS
- Recognised and Certified by the company for the Best team manager B2C
- Developed and maintained relationships with key clients, resulting in a 50% increase in repeat business and a customer retention rate of 90%
- Conducting Post sales support and coordination to improve customer experience and minimize product returns/cancellation
- Manage day-to-day operational duties [manage, allocate and track sales, lead flow, maintain CRM database (Using google sheet), report daily/weekly activities and accomplishments, etc.].
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
Business Development Manager
Think and Learn Pvt. Ltd.
Bengaluru
01.2022 - 10.2022
- Managed a team of 7-10 people, empowering them to deliver exceptional service and consistently achieve targets
- Achieving daily and weekly calling and conduction targets
- Worked on Lead-squared, Fresh-desk, Ameyo, and Google Sheets to maintain and present reports to regional head
- Closely working with operations team for timely closure of operational issues related to customers
- Helped and guided new and existing staff to build expertise on consultative selling techniques
- Excellent consulting skills; ability to understand Strategic Planning Revenue Generation Order Management Cold Calling Customer relationship Management New Business Development Business Market Analysis business strategy and key drivers to create effective sales training
- Strong selling skills approach and ability to model skills for others.
Sales Team Lead & Business Development Associate
Think and Learn Pvt. Ltd
Bengaluru
10.2020 - 01.2022
- Managed customer relationships through consultative sales techniques to attain team sales goals
- Delivered revenue growth of Rs
- 1.2 crore as a BDA in 11 months, which was top among the campaign (Direct sales and inside sales)
- Received more than 5 awards for Highest sales Conversion and Highest ticket size
- Mentored and managed a team of 8-10 people, training them to deliver exceptional service and consistently achieve targets along with good incentives
- Engaged with customers to build rapport and loyalty
- Customer segmentation and targeting with respect to different KPI's indicated
- Observe sales funnel and suggest recommendations to increase prospect leads
- Established positive rapport with customers, up-sold products and built loyal client.
Assistant Advisor
Telecom Network Solutions Pvt. Ltd.
06.2018 - 03.2020
- Resolve customer queries regarding network related issue over call and email
- Addressed complex customer complaints calmly and professionally, providing valuable solutions to maintain customer loyalty.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Technology - Electronics and Communication Engineering
Amrapali Institute of Technology And Science
Haldwani05-2018
High school -
Blooming Buds Public School
04-2011
Intermediate -
Young Scholars Academy
Shikohabad04-2013
Skills
- Leadership
- Problem-Solving Abilities
- Solution focused
- Strategic planning
- Cold calling
- Business development
- Google sheets
- Active Listening
- Time Management Abilities
- Training and Development
- Lead Generation
- Hiring and Training
- Goal Setting
Accomplishments
- Received more than 5 awards for Highest sales Conversion, Highest ticket size etc.
- Consecutively achieved Best Executive Award with highest sales in Northern Region.
- Achievement-driven Sales professional with over 4 years of experience in Business Development.
- Created a new team of fresh associates as a manager , trained them, accepted a new campaign as a challenge, set benchmark performance by generating a revenue of 78 lakhs in a week and got one of the most expensive parties with the team from GM
- Pipelined sales based on market research, network management and client references; planned and prepared approaches, pitches and proposals, participated in pricing and work order negotiations.
- Provided in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision-making.
HOBBIES AND INTRESTS
- Chess
- Travelling
- Cooking
- Poetry
LANGUAGE
Hindi
First Language
English
Intermediate (B1)
B1
REFRENCES
AmrapaliAmeyogoggleMrigendrad
- Mrigendra singh, AGM - Sales, Wizklub Learning Pvt. Ltd., 7693866998,Raghavuri
Timeline
Team Manager - Sales (B2C)
Wizklub Learning Pvt. Ltd
12.2022 - 08.2023
Business Development Manager
Think and Learn Pvt. Ltd.
01.2022 - 10.2022
Sales Team Lead & Business Development Associate
Think and Learn Pvt. Ltd
10.2020 - 01.2022
Assistant Advisor
Telecom Network Solutions Pvt. Ltd.
06.2018 - 03.2020
Bachelor of Technology - Electronics and Communication Engineering
Amrapali Institute of Technology And Science
High school -
Blooming Buds Public School
Intermediate -
Young Scholars Academy
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