Rajiv R Hota
Mumbai
Summary
Domain expert in fields of Customer Care, Spare Parts, Product Support, Fleet Management. Proven track record of driving excellence, combining technical proficiency with a customer-centric approach.
Extended work ex in Launch Management and Quality Management.
Energetic and innovative professional with rich, cross-functional exposure to complete business horizon of a large scale Automotive OEM.
Overview
16
16
years of professional experience
Work History
Deputy General Manager
Tata Motors Limited
Mumbai
05.2022 - Current
- Monitored fleet related activities such as fuel consumption, service schedules towards lowering Total Cost of Ownership
- Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance
- Coordinated with external suppliers for the provision of services such as repairs, maintenance and leasing agreements.
- Provided technical advice on the selection of suitable vehicles for specific business requirements
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Identified opportunities to reduce cost and improve productivity.
Sr Manager, Product Support
Tata Motors Limited
Jamshedpur
04.2017 - 05.2022
- Provided technical support to customers, troubleshooting hardware and software issues.
- Coordinated with external vendors to resolve complex technical problems.
- Assisted in the development of long-term strategies for improving customer service processes.
- Identified opportunities for process improvements within the department.
- Resolved complex and escalated support issues.
- Analyzed data to identify opportunities for improving support levels.
Manager, Launch Management
Tata Motors Limited
Jamshedpur
06.2011 - 03.2017
- Developed and executed launch plans for new products, services, and features.
- Identified potential risks associated with product launches and developed mitigation plans.
- Managed cross-functional teams to ensure successful product launches on time and within budget.
- Collaborated with marketing teams to develop promotional materials for upcoming product launches.
- Coordinated with engineering teams to troubleshoot any technical issues that arise during the launch process.
- Created detailed project timelines to track progress towards launch goals.
Asst. Manager, Technical Promotion
Tata Motors Limited
Jamshedpur
08.2010 - 05.2011
- Spare Parts Catalogue Creation: Collaborate closely with engineering, design, and technical teams to gather accurate and up-to-date information about spare parts, components, and assemblies
- Clear and Concise Documentation: Transform complex technical data into clear and concise descriptions, part numbers, illustrations, and diagrams in the spare parts catalogue
- Craft user-friendly instructions for part identification, installation and troubleshooting, ensuring accessibility for technicians of varying skill level
- Leaded a Team of 20 plus engineers for Development of Spare Parts Literature which includes, Electronics Parts Catalogue, Unique Part Stocking List, Manuals etc.
Executive, Quality Assurance
Honda Motor Cycles & Scooters
Gurgaon
10.2009 - 08.2010
- Assembly Line Monitoring: Monitored the assembly line, ensuring that each vehicle was being assembled according to established guidelines and quality standards
- Functional Testing: Performed comprehensive functional tests on vehicle systems such as brakes, steering, lighting, and electronics to ensure they met safety and performance standards
- Defect Identification & Problem Resolution: Identified and documented defects, deviations, and non-conformities in a systematic manner
- Collaborated with cross-functional teams to determine root causes and implement corrective actions
- Training and Mentorship: Assisted in training new Quality Inspectors and assembly line workers, sharing insights, and providing guidance on quality standards, inspection techniques, and safety protocols.
Assistant Manager, Quality Assurance
Asia Motor Works
Bhuj
07.2007 - 10.2009
- Assembly Line Monitoring: Responsible for analysis of daily manufacturing issues/defects/ part rejections and control for the same
- Perform Pre-defined systems and process audits as per recognized standards People Management: Team leader of cross Functional Team for carrying out trials and Implementation of in assy.
Education
PGDM, Marketing -
Narsee Monjee Institute of Management Studies (NMIMS)
01.2021
B. Tech (Mech.) -
Biju Pattanaik University of Technology
01.2007
Skills
- Customer Retention
- Product and Service Knowledge
- Business Development
- Process Automation
- Product Analysis
- Proficient in SAP MM
- Team Leadership
- Change Implementation
- Customer Satisfaction
- Report Preparation
- Change Implementation
- MS OFFICE
- Report Preparation
Accomplishments
- Reduced the Issue Closure Cycle time from 90 Days to 60 Days and further to 45 Days
- Developed New Business Avenues Generating 10CR of revenue in H1'23
- Increased Uptime of Vehicles from 91% to 96% in H1'23
- Awarded for Process Establishment during BS4 to BS6 P1 and BS6 P2 Transition
- Awarded for Highest supply of Retro Parts from Plant during 2018-19
- Developed 100% of Electronic Parts Catalogues, NPI Part List, Service Circulars during BS6 Introduction
- Increased Uptime Guarentee of Vehicles from 91% to 96% in H1'23
- Reduction of Warranty Cost by 4% during FY 22-23
Languages
Oriya
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Bengali
Elementary (A2)
A2
Timeline
Deputy General Manager
Tata Motors Limited
05.2022 - Current
Sr Manager, Product Support
Tata Motors Limited
04.2017 - 05.2022
Manager, Launch Management
Tata Motors Limited
06.2011 - 03.2017
Asst. Manager, Technical Promotion
Tata Motors Limited
08.2010 - 05.2011
Executive, Quality Assurance
Honda Motor Cycles & Scooters
10.2009 - 08.2010
Assistant Manager, Quality Assurance
Asia Motor Works
07.2007 - 10.2009
PGDM, Marketing -
Narsee Monjee Institute of Management Studies (NMIMS)
B. Tech (Mech.) -
Biju Pattanaik University of Technology
References
References available upon request.
References
References available upon request.
Similar Profiles
Akash BolaseAkash Bolase
Tata Punch - Project Coordinator (Body & Trims) at Tata Motors Limited (On The Payroll Of Tata Technologies)Tata Punch - Project Coordinator (Body & Trims) at Tata Motors Limited (On The Payroll Of Tata Technologies)
YOGENDRA PHERWANIYOGENDRA PHERWANI
Senior Manager at Tata Motors Limited Business Services LimitedSenior Manager at Tata Motors Limited Business Services Limited
Nirav Kiritkumar ShahNirav Kiritkumar Shah
Sr. Manager – Sustainability and Environment at Tata Motors LimitedSr. Manager – Sustainability and Environment at Tata Motors Limited
Gaurav BhagtaniGaurav Bhagtani
Deputy General Manager - Brand & Digital Marketing at Tata Motors LimitedDeputy General Manager - Brand & Digital Marketing at Tata Motors Limited
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP