RAJNISH KUMAR JHA
Jaipur
Summary
Seasoned Service Delivery Coordinator highly effective at facilitating communication, updating reports, and maximizing collaboration with vendors to eliminate delays and errors. Well-versed in compliance and documentation. Looking to leverage extensive experience and relevant expertise to pursue a long-term position.
Overview
7
7
years of professional experience
Work History
Service Delivery Coordinator
V5 Global Services Pvt. Ltd.(Associated with Bharti Airtel Ltd.)
Jaipur
02.2023 - Current
- Provided support to customers in resolving technical issues related to services offered.
- Created and monitored customer service performance metrics to ensure quality of service.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
Service Delivery Coordinator
V5 Global Services Pvt. Ltd.(Associated with Bharti Airtel Ltd.)
Jaipur
03.2021 - 04.2022
- Provided support to customers in resolving technical issues related to services offered.
- Created and monitored customer service performance metrics to ensure quality of service.
- Provided technical support to users experiencing difficulties with their networks.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Maintained accurate records of all equipment used in the course of providing wireline services.
- Performed calibration, troubleshooting and maintenance of RF test equipment.
- Resolved customer inquiries in a timely manner via phone, email, or chat.
Network Engineer
Planet PCI Infotech Pvt. Ltd.(Associated with Bharti Airtel Ltd.)
Jaipur
09.2020 - 02.2021
- Developed GIS applications for mapping and analysis of spatial data.
- Provided support in the development of web-based GIS applications.
- Developed GIS datasets for analysis and mapping projects.
Car Sales Consultant
Girnarcare Pvt. Ltd.
Jaipur
06.2019 - 06.2020
- Compiled data on sales reports, tracked customer preferences and reported to management.
- Cross-sold additional services such as extended warranty plans or maintenance packages.
- Followed up with previous customers through surveys or emails seeking feedback on service provided.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Educated customers about sales processes, warranty requirements and service standards.
- Responded to inquiries from potential customers via email and telephone.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Assisted customers in selecting a car that best suited their needs and budget.
- Developed relationships with clients through follow-up calls and emails after sales.
Car Consultant
Girnarsoft Pvt. Ltd.
Jaipur
02.2018 - 06.2019
- Provided customers with detailed information on the features and benefits of cars.
- Assisted customers in selecting a car that best suited their needs and budget.
- Developed relationships with clients through follow-up calls and emails after sales.
- Resolved customer complaints promptly and professionally.
- Negotiated contracts between buyers and sellers to ensure fair prices were obtained for both parties involved.
- Managed sales negotiations and financing options.
Education
BBA -
SSG Pareek PG College, Raj. University
Jaipur, Rajasthan01.2016
Class XII (RBSE) -
Jai Durga Sr. Sec. School
Jaipur, Rajasthan01.2013
Class X (RBSE) -
Shubham Public School
Jaipur, Rajasthan01.2011
Skills
- Delivery Coordination
- Delivery Management
- Problem-solving abilities
- Adaptability
- Effective Communication
- Continuous Improvement
- Technical Troubleshooting
- IP Addressing and Subnetting
- Customer Support
- Time Management
- Report Generation
- Call Management
- Consultative Sales
Project delivers
In associated with Bharti Airtel looked for multiple Wireline enterprises link delivery projects for major clients e.g. Raj Comp., Hemom Trading Merchant Pvt. Ltd., ANI Broadband and GTPL broadband.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Maithili
Proficient (C2)
C2
Affiliations
- Social Responsibility Project: Incorporated with an NGO (UDDAN FOUNDATION) to teach children from underprivileged background.
- Industrial Review Project on Food Industry with special reference to Parle India Pvt. Ltd. (Neemrana, Raj.).
PERSONAL INFORMATION
- Father's Name:- Mr. Roop Narayan Jha
- DOB:- 13th Sept. 1994
- Marital Status:- Married
Timeline
Service Delivery Coordinator
V5 Global Services Pvt. Ltd.(Associated with Bharti Airtel Ltd.)
02.2023 - Current
Service Delivery Coordinator
V5 Global Services Pvt. Ltd.(Associated with Bharti Airtel Ltd.)
03.2021 - 04.2022
Network Engineer
Planet PCI Infotech Pvt. Ltd.(Associated with Bharti Airtel Ltd.)
09.2020 - 02.2021
Car Sales Consultant
Girnarcare Pvt. Ltd.
06.2019 - 06.2020
Car Consultant
Girnarsoft Pvt. Ltd.
02.2018 - 06.2019
BBA -
SSG Pareek PG College, Raj. University
Class XII (RBSE) -
Jai Durga Sr. Sec. School
Class X (RBSE) -
Shubham Public School
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