Siva Rama Krishna V
Hyderabad
Summary
Results-driven Inside Sales Specialist with a pWork efficiently for the company, client, and stakeholder needs and preferences.version rate above 78%. Expertise in client engagement and problem-solving, leveraging product knowledge to drive sales success.
Overview
14
14
years of professional experience
Work History
Inside Sales Specialist
TDCX
Hyderabad
09.2024 - Current
- I am working as an Inside Sales Specialist for the LOB - LinkedIn Sales Solutions, LinkedIn.
- Help NAMER Clients for the past 7 months towards picking the right LinkedIn Premium product, depending on their business needs.
- Ensuring to always meet the Conversion rate (>78%) with demonstrations & strong Follow-Up game.
- Met the $1,07,000 quarterly target by pushing my boundaries above and beyond, achieve the Acquisition target by more than 225%.
- Discover customer needs and suggest them the best fit products depending on their business requirements with Product Demonstrations, Value Propositions.
- Handling customer's objections - both products/features based, pricing related with a knack towards creating much stronger impression in customer mind to sign up for the product.
- Nurture the customer and be responsible towards the end-to-end sales closure via both the Annual and Monthly deals.
Disputes and Fraud Specialist
American Express
Gurugram
11.2019 - 05.2021
- I started working as an Associate, my job was to receive calls from American Express credit card holders and service them with all their queries & concerns.
- Looking at the way I was doing my job, in less than four months, I moved to handling the disputes and frauds that customers were facing.
- The challenge was to handle irate and vulnerable customers and convert them into happy customers.
- Post customer service, I pitch in for the card upgrade - an up-sell that is tailored as per the customer spending needs. Following the Sales Funnel process helps us educate and seed in the value for the product that is being pitched for - Awareness, Interest, Decision Making and Action to close the sale/upgrade.
- Our KPIs also include the Pitch is to Conversion Rates, besides CSATs.
Sales & Senior Consultant
Regalix inc (Client Google On-site)
Hyderabad
05.2019 - 11.2019
- Handled the Australia and New Zealand market for cold outreach and client engagement.
- Conducted cold calls to prospective customers, and scheduled meetings.
- Explained Google AdWords features and the value they generate in driving marketing campaigns.
- Assisted clients with campaign creation, including advertisements, snippets, and proper structuring.
- Implemented conversion tracking to measure campaign effectiveness and ROI.
Banking Associate
Hong Kong and Shanghai Banking Corporation
Hyderabad
03.2018 - 05.2019
- I started working as an agent in the UK Contact Center to assist customers with a wide range of products and services like Account Openings, Savings Schemes, Bill Payments, Standing Orders & Direct Debits Setup, Statement related issues, Frauds, Security resets, etc.
- The challenge was to continue serving the customers to the best possible ability and provide the best, possible customer experience.
Leads Qualification Analyst, Leads Analyst & SME
Amazon Development Centre India Pvt., Ltd.
Hyderabad
12.2011 - 02.2015
- I worked as a Leads Qualification Analyst, Leads Analyst, and Subject Matter Expert.
- I joined Amazon in Dec'11 to process websites as Leads Qualification Analyst, and was promoted to Leads Analyst role, training, mentoring and handling the quality of 25 agents.
- Handle the process SOP.
Education
Graduation (B.Sc.) -
Osmania University
Hyderabad01.2009
Intermediate -
Board of Intermediate Education
Vijayawada01.2006
S.S.C -
SSC Board
Vijayawada01.2004
Skills
E-Commerce and Marketing
Leads Qualification Analysis
Lead Analysis
Google Ads Specialization
Customer Service
Disputes & Fraud Analysis
Languages
- English
- Telugu
- Hindi
- Tamil
Personal Information
Date of Birth: 09/17/89
Timeline
Inside Sales Specialist
TDCX
09.2024 - Current
Disputes and Fraud Specialist
American Express
11.2019 - 05.2021
Sales & Senior Consultant
Regalix inc (Client Google On-site)
05.2019 - 11.2019
Banking Associate
Hong Kong and Shanghai Banking Corporation
03.2018 - 05.2019
Leads Qualification Analyst, Leads Analyst & SME
Amazon Development Centre India Pvt., Ltd.
12.2011 - 02.2015
Graduation (B.Sc.) -
Osmania University
Intermediate -
Board of Intermediate Education
S.S.C -
SSC Board
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