Raju Prasad Sharma
Cluster Manager
New Delhi
Summary
A graduate seeking a career to utilize my knowledge and personal skills to gain comprehensive understanding, at a reputed organisation so as to take responsibility and contribute significantly.
Overview
16
16
years of professional experience
Work History
Cluster Manager
Zypp Electric
Delhi
05.2023 - Current
- Successfully managed a team of 15 on-role staff responsible for hiring non-biker riders.
- Handling the client Blinkit for Delhi region
- Monitored and analyzed recruitment metrics to identify trends, areas for improvement, and opportunities for innovation.
- Reduced attrition rate: Developed and implemented retention strategies to reduce attrition rate by 10% within the first month, resulting in significant cost savings for the company.
- Currently handling 350 riders with minimum manpower
Yard Manager
Cars24 Services Pvt Ltd
New Delhi
08.2020 - 05.2023
- Hub Operations- make sure cut off times are correct and routes run properly
- Managing Mid-mile and Last delivery for Test drive and delivery of vehicle
- Setting clear customer acquisition and cross-sales targets that are consistent with best practice and benchmarked against high-performing hubs
- Managing Inventory of 2000 Vehicles with minimum Manpower
Team leader
Ola Fleet Technologies Pvt Ltd
New Delhi
11.2015 - 06.2020
- Leading the Team of front desk Executives.
- Responsible for identifying the gaps of the system
- Handling fleet of 400+ .
- Responsible for attrition control and partner counselling
- Doing Full and Final of submitted vehicle
- Partner care/ Safety Response Team Issue to be solved on Zendesk
Store Manager
Sharda Retail Pvt Ltd Pvt Ltd
Kolkata
01.2013 - 04.2015
- Responsible for handling a team of 15-20 members for managing On-Time delivery.
- Responsible for Visual Merchandising .
- Responsible for daily reporting to Senior level and raising the inventory gaps
Sr Sales Executive
Shyam Sel and Power Limited
Kolkata
04.2010 - 10.2012
- Managed channel sales and corporate sales.
- Established new market in Jharkhand and appointed two distributors to meet sales targets
- Responsible for planning and implementing the weekly task and targets and strategizing accordingly.
Education
Bachelor of Science - PCB
Calcutta University
Kolkata01-2007
Higher Secondary Certificate - undefined
Madhav Mishra High School
Kolkata01-2001
Secondary School Certificate - undefined
Howrah Hindi High School
Kolkata01-1998
Skills
Team Management
Attention to detail
Target driven
Ability to Prioritize
Professional Attributes
A high standard of professionalism in my work
Ability to remain calm and objective in all situations
Ability to quickly identify and resolve issues/problems
Innate ability for rapid decision making
Able to work autonomously and in a team environment
Computer skills
Microsoft Office tools with Sound knowledge
Google Spreadsheet with Sound knowledge
Knowledge of JIRA ,Zendesk and Qminder
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge
PERSONAL INFORMATION
Sex Male | Date of birth 10/12/1984 | Nationality Indian
Timeline
Cluster Manager
Zypp Electric
05.2023 - Current
Yard Manager
Cars24 Services Pvt Ltd
08.2020 - 05.2023
Team leader
Ola Fleet Technologies Pvt Ltd
11.2015 - 06.2020
Store Manager
Sharda Retail Pvt Ltd Pvt Ltd
01.2013 - 04.2015
Sr Sales Executive
Shyam Sel and Power Limited
04.2010 - 10.2012
Secondary School Certificate - undefined
Howrah Hindi High School
Higher Secondary Certificate - undefined
Madhav Mishra High School
Bachelor of Science - PCB
Calcutta University