Raksha Shanbhag
Bangalore
Summary
Dedicated and resourceful Order Management Representative with 8 years of diverse sales and customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Revenue Specialist
HPE India Pvt Ltd
Bangalore
05.2022 - Current
- Responsible for HW, SW, Support Order booking, and Rebooking requests via SAP, and NGQ.
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
- Maintained records of all transactions within the Order-to-Cash system including sales orders, invoices, credits and debits memos.
- Worked on EDI and manual bookings based on customer requirements and intimated supply chain for timely delivery
- Working closely with the supply chain team and logistic Team to resolve customer issues and fulfill customer requirements.
- Got cross-trained on Returns and billing process.
Specialist
Diageo India Ltd
Bangalore
05.2021 - 04.2022
- Responsible for Supply, and Stock Management, Order booking for Clients' Direct Placing order validation
- Worked on Customer provided PO and based on stock and requirements provided goods to the customer.
- Worked on orders that are online and if there is an old EAN updated with a new one.
- Worked on daily open order reports resolved issues over calls or Teams and booked orders on time.
- Managed and resolved incidents according to service agreements.
- Provided technical support for customers in resolving complex issues.
Senior Analyst
Oracle India Pvt Ltd
Bangalore
12.2019 - 05.2021
- Part of Project Team and responsible for New Acquisitions, and Fusion integration.
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Projects handled in the team:
Process Documentation & Standardization.
Input & Output Quality Development Project.
Quality Enhancement Tool Development.
Credit card payment Automation
CPQ Testing and Enhancement
Input and Output Quality Project
TAT Project.
Audit Analyst
E&Y India PVT LTD
Bangalore
02.2017 - 05.2018
- Responsible for individual clients like VMWare, and Microsoft their employees' Joining formalities, Reimbursements, and Tax proof verification.
- Performs routine tasks related to audit issues
- Master in using Office software
- Review work performed by other staff and interact with the Manager on client and team matters daily
- Develop and maintain productive working relationships with client personnel and assess clients' satisfaction
- Work closely with clients and staff to develop client and project risk assessments, implementations, and recommendations
- Identified potential risks associated with clients' financial operations.
Analyst III
Oracle India Pvt. Limited
Bangalore
01.2015 - 12.2016
- Responsible for Oracle Cloud Subscription, Oracle CRM Solutions, Oracle On Demand, Oracle BPS Subscription, Oracle Linux/VM, Oracle Solaris, Oracle Java Subscription many more product LOBs which were handled
- Review & validate the Legal Documents signed between Oracle and Customers and process the same via the Oracle system
- Completely handled end-to-end processes such as manually entering orders, validating data from using supported tools and applications, splitting and applying the discount, booking the order, once it is booked making the necessary changes as per customer request such as Invoicing, change of address, cancellation of orders, Expedite request, order status, shipping, and
service level changes. - Maintaining Contracts and renewing the services in the OKS tool.
- Performed quality assurance to assess data and validate results.
Education
BCA, Completed Courses in Computer Application and Database - Computer Applications
Karnataka University (Dharwad)
Dharwad05.2014
Skills
- Analytical skill
- Customer service
- Time management
- Project Management
- Organized & Self-Motivated
- Information Tracking
Hobbies
- Photography
- Travelling
Declaration
I, Raksha Bhat certify that to the best of knowledge and belief, these data correctly describe my qualifications, My Experience and me.
Timeline
Revenue Specialist
HPE India Pvt Ltd
05.2022 - Current
Specialist
Diageo India Ltd
05.2021 - 04.2022
Senior Analyst
Oracle India Pvt Ltd
12.2019 - 05.2021
Audit Analyst
E&Y India PVT LTD
02.2017 - 05.2018
Analyst III
Oracle India Pvt. Limited
01.2015 - 12.2016
BCA, Completed Courses in Computer Application and Database - Computer Applications
Karnataka University (Dharwad)
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