Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Ramanathan Palaniappan

Ramanathan Palaniappan

Bangalore

Summary

Motivated service delivery manager with several years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.

Skilled in coordinating location services for over 10,000 users, ensuring seamless end-to-end infrastructure support.

Diligently drives the evolution of data center infrastructure, transitioning from conventional setups to Software Defined Access (SDA) technology.

Dedicated support specialist for VIP and VVIP associates within current organization, delivering effective solutions for diverse issues.

Demonstrates strong expertise in team leadership, currently overseeing a group of 45 associates within organization.

I began my career as a contract employee, showcasing abilities that resulted in a direct employment transition in 2012.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

Ramanathan Palaniappan
Bangalore
02.2018 - Current
  • Managed service delivery processes to ensure timely project completion.
  • Coordinated cross-functional teams to improve communication and collaboration.
  • Participated in strategic planning initiatives aimed at enhancing service quality.
  • Managed service delivery expectations to align with organizational goals.
  • Developed operational policies and procedures for effective service delivery management.
  • Provided technical guidance and training on new tools and technologies to team members.
  • Led teams in designing and implementing innovative technical solutions.
  • Conducted root cause analysis for production incidents, identifying permanent resolutions.
  • Assisted in network upgrades and integration of new technologies.

Technical Lead

Ramanathan Palaniappan
Bangalore
02.2010 - 01.2018
  • Led cross-functional teams to design and implement technical solutions.
  • Engaged as contract consultant, delivering expertise in message services including Lotus Notes, Zimbra, and Sametime.
  • Gained an opportunity for a lead position in messaging services through outstanding performance.
  • During the period, I have taken on the additional roles and responsibilities as a backup lead for offshore support, NOC support, Blackberry & Macfee encryption support.

Education

Bachelor of Engineering - Electronics And Communication Engineering

St.Joseph Higher Secondary School
Cuddalore
03-2009

Skills

  • Service delivery management
  • Project management
  • Customer service
  • Network integration
  • Multitasking
  • Team leadership
  • Public speaking
  • Project planning

Affiliations

  • I always ensure work-life balance. During the corona period, with the supervision of my leadership, I have ensured the completion of the project setup in a short duration (3 months)
  • Mentored and financially supported 10 individuals from underserved communities to continue their schooling and college education

Accomplishments

  • I have received the Star of the Month and Star of the Quarter awards three times in the current organization.
  • Received appreciation from the COO of the current organization for completing the project setup in a short duration of time during the coronavirus period

Certification

  • Completed ITIL 4 and PSM certifications
  • Having experience in Intune and MDM management
  • Having knowledge of all Microsoft products

Languages

English
Proficient (C2)
C2
Tamil
Native
Native
kannada
Upper Intermediate (B2)
B2

Timeline

Service Delivery Manager

Ramanathan Palaniappan
02.2018 - Current

Technical Lead

Ramanathan Palaniappan
02.2010 - 01.2018

Bachelor of Engineering - Electronics And Communication Engineering

St.Joseph Higher Secondary School

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Ramanathan Palaniappan