Ramarao Koya
Hyderabad
Summary
Having 2+ years of experience in Application Support. Hands on experience in UNIX. Working experience in Certificate Renewal Activity (SSL), Data refresh activity. Good Knowledge of Banking Domain. Experience in AIM Deployment. Has the motivation to take independent responsibility, ability to contribute and be a productive team player. Having excellent time management skills. An excellent problem solver, able to quickly grasp complex systems and identify opportunities for improvements and resolution of critical issues. An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities. Ability to diagnose & address application issues. Maintaining KEDBs and keep confluence updated in order to improvise downtime issues.
Overview
2
2
years of professional experience
Work History
Application Support Engineer
MPHASIS LIMITED
Hyderabad
07.2022 - Current
- Working as Application support Engineer at Mphasis on JPMC Collateral central and IRECS APPLICATION
- Analyze issues related to transaction responses and implement programmatic solutions to improve application performance
- Hands on experience of clearing the disk spae on Linux servers
- Experience of Net probe restart
- Handling backend running services on GOS, DB refresh activity, Aim deployments, file creation/updating using Aim commands, Query executions (DDL/DML statements) on SQL GOSDB, killing DB sessions
- Resolve incidents and fulfilling requests raised by clients and ensuring they are completed in a timely manner with highest degree of customer service
- Efficiency of Problem Troubleshooting, Certificate Renewal Activity on Linux server
- Proactively monitoring P1/P2 level issues and resolving within SLA
- Basic knowledge on SQL
- Reseed & Recon activities in Lower environments in order to resolve Out of Sync issues for allocation runs
Responsibilities:
- Providing L1 & L2 support for applications
- Research, resolve, respond to, and document end user inquiries
- Daily System Monitoring/Health check
- Daily BAU tasks as well including proactive monitoring
- Analyzing issues raised by Clients, and if required raise it to up streams like Mediation/Network and vendor and provide solution on time by taking follow-ups
- Identifying Defects in the System, informing the same to Development team and follow up till the closure
- Using SNOW/JITRA for ticketing to track the issues at particular end
- Preparing various system health check reports by using MS-Excel.
Education
B-Tech -
Gurunanak Technical Campus
SSC -
St ann’s high school
Skills
- Linux
- SQL
- Oracle Database
- SQL Developer
- Autosys
- Geneos
- Snow
- Putty
- Jira
- AAAS
- Control-M
- AUTOSYS Job Creation
- Splunk
- Troubleshooting
- Problem-solving abilities
Cell
7032682594
Organisationalexperience
07/28/2022, Present, MPHASIS LIMITED, SPLZ Associate Infra Engineer
Personal Information
- Date of Birth: 07/26/1995
- Gender: Male
- Nationality: Indian
Languages
English, Hindi, Telugu (Mother tongue)
Disclaimer
I hereby declare that above mentioned information is correct to my knowledge.
Timeline
Application Support Engineer
MPHASIS LIMITED
07.2022 - Current
B-Tech -
Gurunanak Technical Campus
SSC -
St ann’s high school
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