Ranjan Kumar Behera
ASM
Bangalore,Karnataka
Summary
Dynamic sales leader with proven success at Paytm, excelling in client acquisition and team development. Expert in sales strategy and KPI tracking, driving significant revenue growth. Adept at building strong customer relationships and fostering team performance, leveraging effective communication and problem-solving skills to achieve ambitious targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ASM
PhonePe
Bangalore
09.2023 - Current
- Lead and motivate a team of sales representatives.
- Set clear performance goals and provide regular feedback.
- Coach and mentor team members to enhance their skills and knowledge.
- Monitor team performance and take corrective actions as needed.
- Developed and maintained key performance indicators (KPIs) to track team performance and identify areas for improvement.
- Provided regular MIS reports to state and zonal heads to facilitate informed decision-making.
- Track sales performance and analyze key metrics to identify areas for improvement.
- Identify and target potential merchants in your assigned region.
- Conduct effective sales presentations to highlight the benefits of PhonePe's payment solutions.
- Build strong relationships with merchants to foster long-term partnerships.
- Negotiate deals and close sales to acquire new merchants.
- Monitor market trends and identify opportunities to expand the merchant base.
- Develop and execute effective sales strategies to achieve revenue targets.
- Collaborate with the marketing team to implement targeted marketing campaigns.
- Provide regular updates to the sales leadership team on sales progress and challenges.
- Analyze market trends and competitor activities to identify opportunities and threats.
- Gather market intelligence to inform strategic decision-making.
- Share insights with the sales leadership team to drive business growth.
Team Lead
Paytm
06.2023 - 09.2024
- Company Overview: One97 Communication ltd
- Managing a huge team size Hiring, Training, development and review of team to achieve shared goals.
- Merchant acquisition, business process mapping and delivering end to end solutions for merchants.
- Handling End to End Support for Merchants–Merchant on boarding, Merchant Grievances.
- Customer Engagement, Handling Logistics and Field Deployment.
- Managing all Operational aspects of Retail Outlet Automation including implementation.
- Revenue generation from new accusation as well as from existing merchant base.
- Maintaining MIS sharing to all the seeking to State Heads & Zonal Heads for their support to wards all KPI products.
- Provided end-to-end support to merchants, resolving [number] grievances and increasing customer satisfaction.
- Managed logistics and field deployment to ensure timely and efficient service delivery.
- Resolving all the merchant related queries comes from the FSE’s and IGL with in the time lines.
- One97 Communication ltd
Team Lead
Park Plus
05.2022 - 05.2023
- Company Overview: Parviom technologies pvt ltd
- To manage Sales and Business Development of retail products through PAPK + app, planning and implementation of CAR WASH sales and service business plan to achieve desired sales objective for the assigned region.
- Responsible for the sales budget across all products.
- Team Building: Defined the roles and structure and scaled the team to operate across various functions: sales & operations.
- Conducting periodic training for all the New joined FSE area wise.
- Manage the group business channel/ hierarchy relation at regional level and coordinate for service requirement with Operations team.
- Maintaining excellent interpersonal relationship with Area Managers / CH Insurers to drive business across product.
- Parviom technologies pvt ltd
Team Lead
TATA nexarc
11.2021 - 05.2022
- Handling TNM team to increase MSME registration on nexarc platform.
- Responsible to increase registration and create sales SAAS lead from team.
- Met with potential customers to explain all about SAAS, Tender and Quotations products.
- Recognized for maintaining strong relationship with TNM’s/MSME partners.
Group Lead
Paytm Services
11.2020 - 12.2021
- Handling Paytm merchant’s sales /service.
- Converting merchants for Onboarding, soundbox, Paytm QR, Loan Insurance sales etc.
Education
MBA - Marketing Management
Amity University
Bengalore07-2024
PG In Data Science - Data Analysis
Data Trained Education
Mumbai, India01.2023
Bachelor of Arts - General Studies
SHRI JAGANNATH SANSKRIT VISHVAVIDYALAYA
SHRI VIHAR,PURI, ODISHA01.2022
UPASHASTRI - General Studies
SHRI JAGANNATH SANSKRIT VISHVAVIDYALAYA
SHRI VIHAR, PURI, ODISHA03-2018
High School Diploma -
BOARD OF SECONDARY EDUCATION, ORISSA
Odisha, Bhubaneswar01.2010
Skills
- Sales strategy and market analysis
- Team leadership and performance monitoring
- Client acquisition and business development
- Customer relationship management
- Sales training and development
- Effective communication skills
- Problem solving and critical thinking
- KPI development and tracking
- Multitasking abilities
- Decision making and adaptability
Languages
- English
- Hindi
- Kannada
- Oriya
Personal Information
- Date of Birth: 10/03/95
- Gender: Male
- Marital Status: Married
Affiliations
- Organized and led team-building activities for sales teams at Paytm, resulting in improved team morale and collaboration
- Volunteered as a mentor for new hires, providing guidance on sales techniques and product knowledge
- Participated in public speaking workshops to enhance presentation and negotiation skills
- Completed sales certifications or training programs (e.g. New joining, tanning, and certifications, etc
- Participated in industry events or conferences related to fintech and sales
Accomplishments
- Achieved 'Top Performer' in EDC sales with the highest incentive earner award at Paytm in 2021 and 2022, ranking 1 among all team leader teams
- Received the 'Outstanding Performer Award' at Tata Nexarc from November to December 2021
- Recognized for 'Outstanding Contribution to Team Performance' at Tata Nexarc in 2021 for mentoring new team members
- Received 'Employee of the Month/Quarter' recognition at Park Plus in March 2021 for outstanding sales performance and customer service
Certification
- Certified Fintech Professional
- Sales management certification
- Certifications in banking or lending principles
- Leadership and management certifications given his team lead and ASM roles
- Communication or negotiation skills certifications
- Certifications in specific data science tools or programming languages, such as Python and SQL
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Beginner (A1)
A1
Work Type
Full TimeWork Location
RemoteHybridOn-SiteTimeline
ASM
PhonePe
09.2023 - Current
Team Lead
Paytm
06.2023 - 09.2024
Team Lead
Park Plus
05.2022 - 05.2023
Team Lead
TATA nexarc
11.2021 - 05.2022
Group Lead
Paytm Services
11.2020 - 12.2021
MBA - Marketing Management
Amity University
PG In Data Science - Data Analysis
Data Trained Education
Bachelor of Arts - General Studies
SHRI JAGANNATH SANSKRIT VISHVAVIDYALAYA
UPASHASTRI - General Studies
SHRI JAGANNATH SANSKRIT VISHVAVIDYALAYA
High School Diploma -
BOARD OF SECONDARY EDUCATION, ORISSA
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