Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Ravikumar Kekade

Ravikumar Kekade

Pune

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Associate Business Analyst

Fiserv India Private Limited
Pune
03.2018 - 11.2024

VISA, MasterCard networks, fraud, and disputes operations on the issuer side.

issuing Client-side, consumer-side documentations.

Providing a final resolution for complex scenarios and cases to issuer banks.

  • Identified areas of process improvement through review of existing procedures, policies, and systems.
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Mapped and documented interfaces between legacy and new systems.
  • Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.

Senior Associate

Wipro Technologies Limited
Pune, Maharashtra
04.2013 - 11.2017
  • Career started in the BFSI- Operations of Various US Banking Processes, 1) United Airlines Transaction Monitoring in early joining year of Wipro Limited, Then as per expertise knowledge & skills moved into CapitalOne Banking Processes : : 1) Secure Messaging - Emailing 2) Business Banking communications Email Processing 3) 360 Banking Solutions & General Correspondence Processing 4) Accounts Adjustments Processing 5) Fraud & Disputes - VISA/ MasterCard Networks.

Education

Diploma in Software Testing

Mindscripts
07-2021
  • From Indian Testing Board Certification
  • GPA: A Grade

Bachelor Of Computer Application -

Punyshlok Ahilyadevi Holkar Solapur University
04.2018
GPA: Second Class

Cyber Security CompTIA Certifications - Cyber Security

Udemy

Computer Hardware & Networking Concepts -

Government polytechnic Solapur
course completed

PCI- DSS Compliance Training -

Udemy

Skills

  • Problem-solving
  • Decision making
  • Computer Hardware & Networking Concepts
  • Cyber Security
  • PCI-DSS Compliance
  • Software Testing
  • Project Management
  • Data analysis
  • Regulatory compliance
  • Process optimization
  • Risk assessment
  • Team collaboration
  • Problem solving
  • Conflict resolution
  • Time management
  • Team supervision
  • Training and mentoring
  • Team leadership
  • Project coordination
  • Proficient in [ System Tools, VISA Online Official Tools ]
  • MS office
  • Decision-making
  • Client relationship management
  • Task prioritization
  • Process improvement
  • Cross-functional teamwork
  • New hire training
  • Transaction processing
  • Data collection and analysis
  • Complex Problem-solving
  • Business process improvement
  • Fraud analysis
  • Data visualization
  • Document management
  • Project management
  • Effective communication
  • Clear communication
  • Attention to detail
  • Operations management
  • Strategic thinking
  • Agile methodologies
  • Workflow optimization

Certification

  • Computer Hardware & Networking Concepts, Government Polytechnic Solapur
  • Cyber Security CompTIA Certifications, Udemy
  • PCI- DSS Compliance Training, Udemy
  • Software Testing Course, 'A' Grade, Mindscripts, Pune - Indian Testing Board Certification

Affiliations

  • Coordinated credit card operations
  • Have a clear understanding about cardholder’s disputes against Credit cards, Debit cards. Exellent knowledge of chargebacks.
  • Service point tickets- worked on service point requests regarding the ATM devices configuration on Device manager application.
  • Optimistic and quick learner.

Proficient or familiar with the following Concepts & Tools:

  • Credit Card Operations
  • Debit Card Operations
  • First Chargeback
  • Representment
  • Service point

Accomplishments

Awarded multiple Living Proofs, recognitions from onshore clients and teams, and annual awards for both individual and team work.

Timeline

Senior Associate Business Analyst - Fiserv India Private Limited
03.2018 - 11.2024
Senior Associate - Wipro Technologies Limited
04.2013 - 11.2017
Mindscripts - , Diploma in Software Testing
Punyshlok Ahilyadevi Holkar Solapur University - Bachelor Of Computer Application,
Udemy - Cyber Security CompTIA Certifications, Cyber Security
Government polytechnic Solapur - Computer Hardware & Networking Concepts,
Udemy - PCI- DSS Compliance Training,

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