VIJAY T V
Senior Associate - Business Analyst
Bangalore
Summary
At Wolken Software, I am a Senior Associate business analyst and a product owner for SaaS solutions, where I leverage my expertise in ITSM (Information Technology Service Management) to deliver solutions that enhance operational efficiency, improve service delivery, and elevate end-user experiences. In my role, I gather and analyze requirements, design streamlined workflows, and ensure seamless integration of ITSM modules across various cloud-based platforms.
Overview
3
3
years of professional experience
Work History
Senior Associate Business Analyst
Wolken Software
Bangalore
04.2024 - Current
- Managed multiple high-priority projects simultaneously while maintaining strict adherence to timelines and quality standards.
- Enhanced project efficiency by streamlining communication between stakeholders and cross-functional teams.
- Facilitated workshops for cross-functional teams to drive consensus on key project decisions and priorities.
Associate -1 Business Analyst
Wolken Software PVT LTD
Bangalore
08.2021 - 03.2024
- As a Business Analyst at Wolken Software , I played a crucial role in driving the success of ITSM projects, ensuring seamless service delivery and improved operational efficiency
- My responsibilities and achievements include:
- Requirement Elicitation and Documentation: Collaborated with stakeholders to gather and document detailed business requirements for ITSM projects, including incident management, change management, service request catalog, HR Incidents, and Walkup Appointments.
- Process Analysis and Optimization: Conducted thorough process analysis to identify bottlenecks and areas for improvement within existing ITSM workflows.
- Data Analysis and Reporting: Utilized data analysis tools like Cubot/Wolken Manager Dashboard and techniques to extract actionable insights from ITSM data
- Created and maintained customized dashboards for senior management, aiding in data-driven decision-making.
- User Training and Support: Developed and delivered comprehensive user training programs to ensure effective utilization of ITSM systems by both IT teams and end-users
- Reduced support ticket volumes through improved user knowledge during Hypercare and post-implementation.
- Quality Assurance: Led quality assurance efforts, conducting rigorous testing of ITSM applications to ensure bug-free and user-friendly software releases.
- Project Management: Acted as a liaison between IT and business stakeholders, ensuring project timelines, budgets, and objectives were met.
- Documentation: Maintained detailed project documentation, including business requirements, functional specifications, and test plans, ensuring transparency and effective knowledge transfer within the team.
- Achievements: - Broadcom Star Awards for ITSM Project Implementation | 2021
- Received prestigious Broadcom Star Awards in recognition of outstanding contributions to the successful implementation of NON GTO (Global Technology Operations) applications in ITSM projects. - Wolken Rising Star Award | 2021-22
- Honored with the Wolken Rising Star Award for demonstrating exceptional performance and unwavering commitment in delivering excellence.
Education
Executive Program In Data Driven Product Managemen - Product Management
IIT Guwahati
GuwahatiMBA - Core Marketing
RNS Institute of Technology
Bachelor of Technology - Mechanical Engineering
PES Institute of Technology and Management
MYSQL for Data Analytics and Business Intelligence - undefined
Enterprise Design Thinking - Practitioner - undefined
The Fundamentals of Digital Marketing - undefined
Skills
Data Analysis
Requirements Analysis
ITSM (IT Service Management)
Process Improvement
Documentation
Stakeholder Communication
Project Management
Problem-Solving
SQL and Database Knowledge
Domain Knowledge
Business Process Mapping
Soft Skills
Agile Methodology
Timeline
Senior Associate Business Analyst
Wolken Software
04.2024 - Current
Associate -1 Business Analyst
Wolken Software PVT LTD
08.2021 - 03.2024
Executive Program In Data Driven Product Managemen - Product Management
IIT Guwahati
MBA - Core Marketing
RNS Institute of Technology
Bachelor of Technology - Mechanical Engineering
PES Institute of Technology and Management