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Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

At Wolken Software, I am a Senior Associate business analyst and a product owner for SaaS solutions, where I leverage my expertise in ITSM (Information Technology Service Management) to deliver solutions that enhance operational efficiency, improve service delivery, and elevate end-user experiences. In my role, I gather and analyze requirements, design streamlined workflows, and ensure seamless integration of ITSM modules across various cloud-based platforms.

Results-driven Senior Associate Business Analyst at Sutherland Global Services, skilled in business process improvement and data analysis. Expert in SQL and Tableau, I enhanced reporting accuracy and streamlined workflows, contributing to strategic decision-making. My analytical thinking and problem-solving abilities fostered collaboration across teams, driving operational efficiency and informed project initiatives.

Shivam Kumar Singh

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Senior Associate Business Analyst

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Senior Associate Business Analyst

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