Ravindra Gupta
Mumbai
Summary
Dynamic Senior Area Manager with a proven track record at Sarvajith Financial Services, excelling in team leadership and process improvement. Expert in data quality assurance, I successfully implemented operational strategies that enhanced service delivery and identified growth opportunities, driving significant performance improvements across multiple projects.
Overview
20
20
years of professional experience
Work History
Senior Area Manager
Sarvajith Financial Services Pvt Ltd
Mumbai
05.2017 - Current
- Led team in implementing operational strategies for financial service delivery.
- Analyzed sales data to identify trends and opportunities for growth.
- Developed training programs to improve staff performance and knowledge.
- Oversaw compliance with regulatory standards in financial transactions.
- Analyzed market trends to inform strategic planning and decision-making.
- Supervised budget management for multiple projects within the organization.
- Advised senior management on strategic decisions related to store operations and expansion plans.
- Identified areas for improvement within area based on feedback from customers or employees.
Branch Manager
Jay Bharat Co-Operative Credit Society Ltd
Mumbai
09.2016 - 04.2017
- Coordinated training programs to improve staff skills and knowledge in microfinance.
- Managed daily branch operations and ensured compliance with financial regulations.
- Oversaw loan processing and risk assessment to maintain lending quality standards.
- Analyzed market trends to identify opportunities for new financial products.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
Branch Manager
Svasti Microfinance Private Limited
Mumbai
04.2013 - 08.2015
- Screened suitable candidates and prepared productivity reports for branch manager.
- Coordinated with CRM and team to resolve application issues.
- Conducted regular performance reviews to guide employee development initiatives.
- Coordinated training programs to improve staff skills and knowledge in microfinance.
- Managed daily branch operations and ensured compliance with financial regulations.
Assistant Branch Manager
Svasti Microfinance Private Limited
Mumbai
05.2012 - 03.2013
- Managed daily branch operations and ensured compliance with financial regulations.
- Supervised staff, providing training and support to enhance team performance.
- Coordinated customer service initiatives to improve client satisfaction and engagement.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
Customer Relationship Manager
Svasti Microfinance Private Limited
Mumbai
01.2010 - 04.2012
- Managed client inquiries and resolved issues promptly and effectively.
- Monitored client accounts to ensure compliance with company policies and regulations.
- Managed customer accounts to ensure timely payment and reduce delinquency rates.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Collaborated with team members to develop effective collection strategies and processes.
Back Office Executive
Team Lease India Pvt Ltd (Edelweiss Capital)
Mumbai
04.2008 - 09.2009
- Screened personal loans, business loans, and credit card applications efficiently.
- Coordinated with branches team to resolve application issues promptly.
- Maintained login MIS to ensure accurate data tracking.
- Managed daily back office operations for financial transactions and client documentation.
- Processed and maintained records for client accounts and internal reports.
- Coordinated communication between departments to ensure seamless workflow.
Back Office Coordinator
Press Enterprises Ltd
Mumbai
07.2006 - 03.2008
- Screened credit card and loan applications to ensure compliance with established criteria.
- Coordinated with branch teams to resolve application-related issues efficiently.
- Maintained login management information system for accurate tracking and reporting.
- Coordinated office activities and operations to ensure efficiency and compliance.
- Organized and maintained office supplies, ensuring availability for staff needs.
- Assisted in preparing reports and documents for internal use and external clients.
Education
Bachelor of Arts -
Yashwantrao Chavan Maharashtra Open University
Mumbai06-2024
H.S.C. - Commerce
Maharashtra State Board
Mumbai02-2012
High School Diploma -
Maharashtra State Board
Mumbai03-2003
Skills
- Team leadership
- Process improvement
- Customer relationship management
- Regulatory compliance
- Market analysis
- Performance tracking and evaluation
Affiliations
- Cricket
- Cycle
Languages
Hindi
Native
Native
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Timeline
Senior Area Manager
Sarvajith Financial Services Pvt Ltd
05.2017 - Current
Branch Manager
Jay Bharat Co-Operative Credit Society Ltd
09.2016 - 04.2017
Branch Manager
Svasti Microfinance Private Limited
04.2013 - 08.2015
Assistant Branch Manager
Svasti Microfinance Private Limited
05.2012 - 03.2013
Customer Relationship Manager
Svasti Microfinance Private Limited
01.2010 - 04.2012
Back Office Executive
Team Lease India Pvt Ltd (Edelweiss Capital)
04.2008 - 09.2009
Back Office Coordinator
Press Enterprises Ltd
07.2006 - 03.2008
Bachelor of Arts -
Yashwantrao Chavan Maharashtra Open University
H.S.C. - Commerce
Maharashtra State Board
High School Diploma -
Maharashtra State Board