RICHA SINGH
Mumbai
Summary
Proven Collection Strategist with a strong background in data analysis and team leadership. Expert in managing legal activities and collection processes, ensuring compliance with RBI guidelines. Skilled in Tableau and Salesforce, driving operational improvements, and high stakeholder satisfaction.
Highlight of experience:
- Refined Strategy Development: Formulated targeted strategies to deliver solutions for stakeholders.
- Enhanced Training: Customized training sessions to improve team skills according to branch needs.
- Data Insights Utilization: Extracted insights from data to support business decision-making.
- Compliance Reporting: Prepared accurate reports on collection performance for compliance.
- Cost Optimization Proposal: Proposed solutions to streamline collection processes and optimize costs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager - Collection Strategist
Home First Finance Company India Limited
Mumbai
02.2024 - Current
- Delivered optimal solutions for stakeholders by formulating targeted strategies.
- Identified portfolio growth opportunities through effective data analysis.
- Extracted meaningful insights from segmented data to support decision-making.
- Guided business actions by highlighting exceptions on dashboards.
- Managed the allocation of collection funds in collaboration with finance teams.
- Customized training sessions to enhance skills according to branch team needs.
- Expertise in RBI guidelines, legal recovery processes, IT infrastructure, compliance, manpower planning, budget allocation, and incentive structuring.
- Managing cross-functional teams and exceeding stakeholder expectations.
- Develop and implement comprehensive strategies to monitor and manage delinquent accounts, minimizing risk and potential losses to the bank. Analyze delinquency trends, identify root causes, and take corrective actions to improve collection performance and strategy.
- Lead, mentor, and motivate a team of collection specialists to ensure high performance levels and adherence to established guidelines.
- Reporting and Compliance: Prepare accurate and timely reports on delinquency and collection performance for compliance purposes.
- Work with the audit team to ensure that the correct action has been taken with the audit parameter.
- To optimize the cost and expenses involved in the collection process, we propose a solution that streamlines operations, ensuring tasks are completed within the specified turnaround time (TAT).
- CMS application to track the collection trend and analysis.
- Digital and automated collection with the help of AI-based reminders, IVR calls, and self-service payment portals—Gnani (IVR), Razorpay, FinoPay, and Axis EasyPay.
Academic Service Counsellor
Byju's Think & Learn Pvt Ltd.
Surat
02.2022 - 02.2024
- Handled irate customers smoothly to achieve performance targets.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Received and processed client payments and updated accounts.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Increased profits by upselling and cross-selling to existing customers.
- Kept thorough records of customer details and previous sales.
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Advised students on course selection, pathways and career options.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Monitored student attendance and grades in database to verify retention and progression.
- Referral lead generation and conversion towards the enrollment ratio which contributed 60% of the center's revenue.
- Worked with management team to oversee and monitor marketing strategy.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
Relationship Manager
Home First Finance Company India Limited
Surat
11.2018 - 10.2021
- Core Sales
- Business Development
- Customer Credit Evaluation
- On-boarding properties, builders and connectors
- Disbursement
- Collections
Marketing Intern
Britannia Industries Limited
PUNE
04.2018 - 06.2018
- A Study on the Plan-0-Gram of Pushing In-store Retail Selling of BIL Products in Pune Region, Promotional Activities in store (Paging activity & Merchandising)
- Increased number of sales by giving attractive offers, gift vouchers, discounts from 30%
- Branding of newly launched product of Britannia which had an amazing response in the market.
- Sampling of the products were done so that the customer can easily taste it and purchase the item and increase the sales.
- Survey of Britannia products were done on STP basis.
- Researched latest trends and conducted market analysis.
- Data Analysis was done on comparative & competitive study of Britannia product range.
HR Intern
Innovations Global Services Private Limited
Andheri
11.2017 - 12.2017
- Campus Interview and Hiring
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Updated internal databases with new employee information, contact details and employment forms.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Contacted job applicants to inform of application status.
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Assisted recruiting department by verifying references checks for prompt onboarding.
Senior Equity Advisor
Motilal Oswal Securities Limited
Malad
04.2017 - 05.2017
- Made proactive adjustments to portfolios due to market trends.
- Provided options to high-net-worth clients to increase yields and minimize risk.
- Facilitated new investment strategies to address areas of underperformance.
- Built and presented investment proposals for clients.
- Reviewed and rebalanced client portfolios to adhere to client investment limits.
- Mutual Funds cross selling
Sales Development Manager
HDFC Standard Life Insurance Company Limited
Navsari
11.2016 - 01.2017
- Insurance selling
- Cross selling of banking products
Education
PGDM - Post Graduate Diploma - Management, Marketing
Institute Of Management & Studies (IIMS)
Pune06.2025
B.com - Accounting And Statistics
Naranlala College Of Commerce And Management
Navsari06.2025
HSC - Commerce
St. Francis of Assisi Convent School
Navsari06.2025
SSC -
Seventh Day Adventist Higher Secondary School
Navsari06.2025
Skills
- Conflict resolution
- Microsoft Office applications
- Expertise in Tableau
- Salesforce proficiency
- UX design tools
- Legal Compliance
- Team management
- Effective decision-making
- Training and development
- Risk assessment
- Performance management
- Stakeholder Management
- Data-driven
Certification
- Product Management certified from PM School, 04/2023
- Post sales service trainer for Gujarat zone
- Awarded twice pan India for personal & team learning growth from Byju's
Languages
First Language, Proficient, Proficient
Timeline
Manager - Collection Strategist
Home First Finance Company India Limited
02.2024 - Current
Academic Service Counsellor
Byju's Think & Learn Pvt Ltd.
02.2022 - 02.2024
Relationship Manager
Home First Finance Company India Limited
11.2018 - 10.2021
Marketing Intern
Britannia Industries Limited
04.2018 - 06.2018
HR Intern
Innovations Global Services Private Limited
11.2017 - 12.2017
Senior Equity Advisor
Motilal Oswal Securities Limited
04.2017 - 05.2017
Sales Development Manager
HDFC Standard Life Insurance Company Limited
11.2016 - 01.2017
PGDM - Post Graduate Diploma - Management, Marketing
Institute Of Management & Studies (IIMS)
B.com - Accounting And Statistics
Naranlala College Of Commerce And Management
HSC - Commerce
St. Francis of Assisi Convent School
SSC -
Seventh Day Adventist Higher Secondary School
Similar Profiles
Rishu BhansaliRishu Bhansali
Relationship Manager at Home First Finance Company India LimitedRelationship Manager at Home First Finance Company India Limited
Soniya Arthi MaharajSoniya Arthi Maharaj
Customer Service Manager at Home First Finance Company India LimitedCustomer Service Manager at Home First Finance Company India Limited
Ramanathan PLRamanathan PL
Branch Manager at Home First Finance Company India LimitedBranch Manager at Home First Finance Company India Limited
AAKASH SABALEAAKASH SABALE
Support Executive Service Engineer at Dak System IncSupport Executive Service Engineer at Dak System Inc
ROHAN SINGHROHAN SINGH
Client Advisor at GUCCIClient Advisor at GUCCI