Office 365
Rithun M
Product Manager
Bengaluru
Summary
Dynamic Product Manager with a proven track record at SmartQ, excelling in product lifecycle management and strategic planning. Leveraged data-driven decision making to enhance product performance, resulting in increased sales conversions. Skilled in cross-functional leadership and stakeholder management, fostering collaboration to achieve ambitious product goals.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Product Manager
SmartQ
02.2022 - Current
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Managed product demonstrations and testimonials for performance evaluation.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated design meetings and decisions with internal departments and teams.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Prioritized roadmap in order to achieve product goals and metrics.
- Analyzed metrics to measure product performance.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
- Coordinated beta testing programs to gather early-stage feedback and refine product features before wider release.
Regional Partnership Manager
SmartQ
02.2019 - 03.2022
- Implemented creative marketing campaigns in collaboration with partners, resulting in increased brand awareness and customer acquisition.
- Facilitated strategy development and planned with cross-functional teams.
- Managed a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution.
- Used MS Excel to analyze data and PowerPoint to share information with team members.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Fostered a collaborative work environment, encouraging team members to share ideas and best practices for continued improvement in partnership management processes.
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives.
- Developed comprehensive partnership proposals tailored to prospective clients'' specific needs and objectives, demonstrating a deep understanding of their businesses and challenges faced by them in their respective markets.
- Collaborated closely with internal teams such as sales, marketing, product development to ensure seamless integration of partnership efforts within overall business strategy.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Operations Manager
Zayani Group
01.2014 - 12.2018
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and maintained relationships with external vendors and suppliers.
Education
MBA - Internaltional Operations
Chifley Business School
UAE 04.2001 -
BBA - Operations Management
Calicut University
Calicut, Kerala 04.2001 -
High School Diploma -
Sreepuram English Medium School & Junior College
Kannur,Kerala 04.2001 -
Skills
Product lifecycle management
Product development
Project planning
Product vision and strategy
Roadmap development
Teamwork and collaboration
Critical thinking
Requirements gathering
Agile software development
Data-driven decision making
Product positioning
User and UX research
Scrum framework
Jira, atlassian, rally
Stakeholder management
Strategic planning
Product backlog management
Progress monitoring
User story creation
Cross functional leadership
Responsive design approaches
Accomplishments
- Collaborated with team of 15 in the development of new sales dashboard
- Achieved Stakeholder confidence by introducing V0 and cursor tools for prototype tasks.
Software
Teamflect
ADO
JIra
Cursor
V0
Certification
Flutter Flow
Timeline
Flutter Flow
06-2023
Product Manager
SmartQ
02.2022 - Current
Regional Partnership Manager
SmartQ
02.2019 - 03.2022
Operations Manager
Zayani Group
01.2014 - 12.2018
MBA - Internaltional Operations
Chifley Business School
04.2001 -
BBA - Operations Management
Calicut University
04.2001 -
High School Diploma -
Sreepuram English Medium School & Junior College
04.2001 -