Riya Goyal
Kotkapura
Summary
Accomplished Assistant Manager - CRM & Product at Univo Education Pvt. Ltd., adept in leveraging LeadSquared and CRM systems to enhance customer experiences and streamline processes. Demonstrated expertise in cross-functional collaboration and strategic thinking, achieving a 20% boost in lead conversion rates. Skilled in data analysis and project management, significantly improving sales and operational efficiencies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assitant Manager - CRM & Product
Univo Education Pvt. Ltd.
Noida
07.2024 - 02.2025
- Developed strategies for improving the customer experience through better use of CRM tools.
- Streamlined processes for offering multiple products to a single user within LeadSquared.
- Enabled successful lead generation and campaign tracking through the integration of Webengage into LeadSquared.
- Streamlined Video Conferencing workflows to enhance tracking of lead nurture progress.
- Created a comprehensive organization-wide referral system including lead consent and executive approval.
- Provided technical support for CRM users across multiple departments within the organization.
Senior Sales Operations Analyst
Think & Learn Pvt. Ltd.
Noida
03.2022 - 07.2024
- Driving implementation and utilization of Leadsquared and CleverTap at Byjus Exam Prep, boosting lead conversion rates by 20% and customer retention rates by 25%
- Executed data-centered strategies to enhance sales funnels, driving a 25% revenue growth.
- Collaborated with cross-functional teams to streamline sales processes, reducing lead response time by 25% and improving sales team efficiency
- Regularly analyzed sales data using Leadsquared analytics tools to uncover opportunities for optimization, increasing sales productivity by 30%.
- Facilitated sales team training sessions on Leadsquared and CleverTap usage, achieving 30% higher adoption rates and 50% improvement in sales performance.
- Collaborated with marketing teams to integrate Leadsquared with additional marketing automation tools, increasing lead quality by 20%.
Student Success Intern
BYJUS EXAM PREP
Noida
12.2021 - 03.2022
- Developed and implemented strategies to enhance student engagement and success, resulting in a 30% in student retention rates
- Utilized data analysis to identify trends and student needs, leading to the development of targeted support programs
- Collaborated with faculty, administrators, and student groups to ensure alignment with student success objectives
- Assisted in the management of projects aimed at improving student experiences, coordinating timelines, resources, and communications
- Conducted research and analyzed data to support project decision-making and measure project effectiveness
Education
Bachelor's - Instrumentation and Control Engineering
Thapar Institute of Engineering And Technology
Patiala07-2021
Class XII -
N.R.M. Holy Heart Convent School
Budhlada04-2017
Class X -
West Point School
Kotkapura03-2015
Skills
- LeadSquared
- Customer Relationship Management (CRM) Systems
- Cross-Functional Collaboration
- Time Management
- Clevertap
- Market Research and Analysis
- Communication and Presentation Skills
- Team Collaboration
- Strategic Thinking
- Data Analysis and Interpretation
- Process Optimization
- Project Management
- Stakeholder Communication
Certification
- Foundation of Project Management course, https://coursera.org/share/d9f6ee27b6ecd5966af3b678b111b41f
- Google Project Management: Professional Certificate
- Certified Scrum Product Owner by ScrumAlliance
- Project Initiation: Starting a Successful Project, https://www.coursera.org/account/accomplishments/verify/GM5VSQVGXFMT?utm_source=link&utm_medium=certificate&utm_content=cert_image&utm_campaign=sharing_cta&utm_product=course
- Product Management, https://olympus.mygreatlearning.com/courses/61213/certificate
Organizations
- Rotaract Society
- Adventure Club
Timeline
Assitant Manager - CRM & Product
Univo Education Pvt. Ltd.
07.2024 - 02.2025
Senior Sales Operations Analyst
Think & Learn Pvt. Ltd.
03.2022 - 07.2024
Student Success Intern
BYJUS EXAM PREP
12.2021 - 03.2022
Bachelor's - Instrumentation and Control Engineering
Thapar Institute of Engineering And Technology
Class XII -
N.R.M. Holy Heart Convent School
Class X -
West Point School
Similar Profiles
Amit PujariAmit Pujari
Senior Admissions Counselor at Univo Education Pvt LtdSenior Admissions Counselor at Univo Education Pvt Ltd
Yash JhaYash Jha
Senior Career Counselor at UNIVO Education Pvt Ltd.Senior Career Counselor at UNIVO Education Pvt Ltd.
KRITI THAPLIYALKRITI THAPLIYAL
Assistant Team Lead at Univo Education Pvt LtdAssistant Team Lead at Univo Education Pvt Ltd