RIYA TIWARI
CUSTOMER EXECUTIVE
New Delhi,DL
Summary
Dynamic Customer Executive with Varun Beverages, adept at enhancing customer loyalty through effective complaint resolution and active listening. Proven ability to manage high-stress situations while delivering exceptional service. Skilled in product knowledge and client relations, consistently driving customer satisfaction and repeat business.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
2
2
Languages
Work History
CUSTOMER EXECUTIVE
Varun Beverages
12.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
MBA - FINANCE AND MARKETING
IMS GHAZIABAD
Ghaziabad, India 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Complaint resolution
Adaptability and flexibility
Client relations
Order processing
Product sales
Timeline
CUSTOMER EXECUTIVE
Varun Beverages
12.2024 - Current
MBA - FINANCE AND MARKETING
IMS GHAZIABAD
04.2001 -