Jose Yudha Navamonei R
129 TPK Main Road, Pykara, Madurai, TN
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating, and solving various problems. Analytical and organized professional comfortable working independently or as part of a team. Seeker of a challenging and rewarding opportunity in an organization of repute that utilizes full potential, while nurturing analytical and technical skills.
Overview
6
6
years of professional experience
Work History
Senior Catalog Specialist
Amazon Development Center India
06.2022 - Current
- Streamlined catalog processes by implementing an efficient classification system and enhancing item descriptions.
- Mentored junior team members to improve their catalog management skills, increasing overall team efficiency and productivity.
- Resolved issues related to incorrect pricing or inventory levels in a timely manner, maintaining customer trust in the integrity of the online platform.
- Enhanced customer satisfaction by addressing their inquiries related to the online catalog quickly and effectively.
- Collaborated with cross-functional teams to ensure accurate product information, resulting in a more user-friendly catalog experience.
- Introduced standardized templates for product descriptions across various categories, creating a more cohesive browsing experience for customers.
- Conducted regular audits of the online catalog to identify errors or inconsistencies, maintaining a high level of accuracy and professionalism.
- Kept catalog orderly and updated with latest material additions and removals.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Junior Operations Trainer
Redisolve Software Pvt Ltd
11.2021 - 04.2022
- Increased employee retention through the creation of engaging and interactive training sessions, addressing specific skill gaps.
- Spearheaded initiatives aimed at reducing human error rates by revising standard operating procedures and incorporating best practices into daily workflows.
- Established strong relationships with stakeholders throughout the organization, fostering a collaborative environment conducive to success.
- Designed customized training materials tailored to various learning styles, ensuring effective knowledge transfer across diverse employee groups.
- Served as a mentor and resource for employees seeking professional development opportunities within the organization.
- Collaborated with management to identify areas requiring improvement and developed targeted training solutions accordingly.
- Evaluated trainee performance consistently, providing constructive feedback and coaching as needed to drive continuous improvement.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
Subject Matter Expert (SME)
Redisolve Software Pvt Ltd
11.2020 - 10.2021
- Precise & principled solutions for queries raised by workers.
- Inquisitive & observant towards any obstruction in the process & product flow & updating them to the superiors.
- Perceptive & cooperative with the reps to bring out a high CSAT score.
- Real time analysis to manage the workforce and improve operation standards.
- Led corporate-wide initiatives to help guide enterprise and business level goals.
Customer Relationship Associate
Redisolve Software Pvt Ltd
11.2018 - 10.2020
- Responded to customer requests for products, services, and company information via chat and email.
- Maintained customer satisfaction (score of 90% & above) with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained, tracked, and trended data for monthly reporting.
CAD Trainer
Tandem Infotech Pvt Ltd
03.2018 - 10.2018
- Taught design software such as Creo, CATIA v5, AutoCAD, Solidworks, and NX Unigraphics.
- Tutored arrear students for Mechanical engineering subjects.
- Linkable personality, dedicated teaching, creativity, and patience.
- Problem solving skills and clear communication with students.
Education
Master Of Business Administration - Finance
SRM Institute of Science And Technology
Chennai, IndiaHigher Secondary Certification (HSC) -
Seventh Day Adventist Matriculation School
Madurai, TNIndian Certificate of Secondary Education (ICSE) -
Seventh Day English High School
Madurai, TNBachelor of Engineering - Mechanical Engineering
Latha Mathavan Engineering College
Madurai, TN06.2016
Skills
- Maintaining and improving catalog data
- Catalog error analysis and fixation skills
- Quick learning, problem solving & persuasive speaking skills
- Team handling & analytical skills
- Content developing and writing skills
- Teaching & assessments expertise
- Mechanical engineering subject expertise & CAD skills
- Expert in MS-Word, Powerpoint & Excel
- Basic Java and C programming skills
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Timeline
Senior Catalog Specialist
Amazon Development Center India
06.2022 - Current
Junior Operations Trainer
Redisolve Software Pvt Ltd
11.2021 - 04.2022
Subject Matter Expert (SME)
Redisolve Software Pvt Ltd
11.2020 - 10.2021
Customer Relationship Associate
Redisolve Software Pvt Ltd
11.2018 - 10.2020
CAD Trainer
Tandem Infotech Pvt Ltd
03.2018 - 10.2018
Master Of Business Administration - Finance
SRM Institute of Science And Technology
Higher Secondary Certification (HSC) -
Seventh Day Adventist Matriculation School
Indian Certificate of Secondary Education (ICSE) -
Seventh Day English High School
Bachelor of Engineering - Mechanical Engineering
Latha Mathavan Engineering College
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