Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Rohan MALLAV

Pune

Summary

Experienced and dependable Associate with a proven track record of efficiently completing tasks in various settings. Skilled in Process management,Team handling and maintaining a professional and organized workspace with strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Process Analyst

TATA CONSULTANCY SERVICES
Pune
12.2017 - 08.2024
  • Maintained proper filing systems for all reconciliations performed on a monthly basis.
  • Conducted extensive research into customer accounts as needed to resolve outstanding issues.
  • Developed and implemented procedures for reconciliation process to ensure timely completion of monthly reconciliations.
  • Assisted with month-end close processes by preparing various reconciliations including balance sheet accounts.
  • Researched and prepared account analysis for all reconciling items on a periodic basis.
  • Tracked progress of open items and followed up with appropriate parties when necessary.
  • Identified opportunities for process improvement within the reconciliation department.

Customer Service Representative

Panoramic Holidays
Pune
01.2017 - 10.2017
  • Developed positive relationships with customers through friendly interactions.
  • Performed cold calls to generate leads for new business opportunities.
  • Created, implemented and tracked outbound marketing campaigns to generate leads.

Education

Bachelor of Commerce -

Modern College of Arts,Science And Commerce
Pune
10-2017

HSC - Commerce

Modern College of Arts,Science And Commerce
Pune, MH
02-2011

SSC -

Military Fram High School
Pune
03-2009

Skills

  • Team leadership abilities
  • Critical thinking abilities
  • Process improvement strategies
  • Performance Metrics Development
  • Presentations
  • Call Management
  • Production deadline management
  • Workflow Management

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

  • Star Performer Award
  • Service and Commitment Award

Certification

  • Certificate in Retail Banking Functions & Delivery Channels
  • Certification in Accounting Foundation
  • Certificate in Advanced AML

Timeline

Senior Process Analyst

TATA CONSULTANCY SERVICES
12.2017 - 08.2024

Customer Service Representative

Panoramic Holidays
01.2017 - 10.2017

Bachelor of Commerce -

Modern College of Arts,Science And Commerce

HSC - Commerce

Modern College of Arts,Science And Commerce

SSC -

Military Fram High School
Rohan MALLAV