Rohan MALLAV
Pune
Summary
Experienced and dependable Associate with a proven track record of efficiently completing tasks in various settings. Skilled in Process management,Team handling and maintaining a professional and organized workspace with strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Process Analyst
TATA CONSULTANCY SERVICES
Pune
12.2017 - 08.2024
- Maintained proper filing systems for all reconciliations performed on a monthly basis.
- Conducted extensive research into customer accounts as needed to resolve outstanding issues.
- Developed and implemented procedures for reconciliation process to ensure timely completion of monthly reconciliations.
- Assisted with month-end close processes by preparing various reconciliations including balance sheet accounts.
- Researched and prepared account analysis for all reconciling items on a periodic basis.
- Tracked progress of open items and followed up with appropriate parties when necessary.
- Identified opportunities for process improvement within the reconciliation department.
Customer Service Representative
Panoramic Holidays
Pune
01.2017 - 10.2017
- Developed positive relationships with customers through friendly interactions.
- Performed cold calls to generate leads for new business opportunities.
- Created, implemented and tracked outbound marketing campaigns to generate leads.
Education
Bachelor of Commerce -
Modern College of Arts,Science And Commerce
Pune10-2017
HSC - Commerce
Modern College of Arts,Science And Commerce
Pune, MH02-2011
SSC -
Military Fram High School
Pune03-2009
Skills
- Team leadership abilities
- Critical thinking abilities
- Process improvement strategies
- Performance Metrics Development
- Presentations
- Call Management
- Production deadline management
- Workflow Management
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Star Performer Award
- Service and Commitment Award
Certification
- Certificate in Retail Banking Functions & Delivery Channels
- Certification in Accounting Foundation
- Certificate in Advanced AML
Timeline
Senior Process Analyst
TATA CONSULTANCY SERVICES
12.2017 - 08.2024
Customer Service Representative
Panoramic Holidays
01.2017 - 10.2017
Bachelor of Commerce -
Modern College of Arts,Science And Commerce
HSC - Commerce
Modern College of Arts,Science And Commerce
SSC -
Military Fram High School