Sabhya Kumari
Gurgaon
Summary
Motivated growth leader with ~8 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Results-driven professional with expertise in operational management, team handling, and process efficiency. Proven track record in enhancing service delivery and financial reconciliation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager
BuckBox Infotech Private Limited
07.2025 - Current
- Managed daily operational activities to ensure seamless process execution and enhance service delivery
- Coordinated with cross-functional teams (Sales, Tech, Finance) to resolve operational issues and streamline workflows
- Monitored merchant onboarding, settlements, and transaction workflows
- Improved process efficiency and reduced turnaround time for operations
- Facilitated training sessions that enhanced team skills and improved knowledge retention, contributing to overall team effectiveness.
Operation - Assistant Manager
Mobikwik
01.2023 - 08.2024
- Automated the merchant payout process that reduced the payout TAT by 4 Hrs.
- Identified TDS and commission discrepancies and renewed the merchant agreements which led to 100% data accuracy.
- Negotiated with banks for lesser payment authorization time which reduced the merchant queries to less than 1%.
Operation - Team Lead
Pristyn Care
05.2020 - 12.2022
- Managed to provide cab facility to each and every patient during the covid wave by onboarding local cab vendors in 30+ cities including tier 4 and tier 5 cities.
- Reduced the cost of transportation and meals of patients by negotiating vendors.
- Onboarded 15+ labs across metropolitan areas and negotiated rates of RT PCR/Pathology tests maintaining report TAT as per business requirement.
- Built a team of 32 employees with 60+ phlebos at business peak.
Customer Delight Associate
Zomato
05.2018 - 09.2019
- Resolved reconciliation issues for major food outlets, decreasing partner queries by 90%.
- Led pilot projects for international and VIP customers, boosting customer engagement strategies.
Sales Advisor
Policy Bazaar
01.2017 - 02.2018
- Insured 300+ clients with an average ticket size of 25k premium.
- Accelerated the customer retention which increased the repeat sales by 70%.
Education
MBA -
Dr . APJ Abdul Kalam University
Lucknow04-2017
BBA -
CSJMU Kanpur
Kanpur04-2015
Skills
- Team Handling
- Operational Management
- Excel
- Sales
- Financial Reconciliation
Certification
- Certification- Book Keeping and Accounting, GAIL- Gas Authority of India Ltd.
Timeline
Deputy Manager
BuckBox Infotech Private Limited
07.2025 - Current
Operation - Assistant Manager
Mobikwik
01.2023 - 08.2024
Operation - Team Lead
Pristyn Care
05.2020 - 12.2022
Customer Delight Associate
Zomato
05.2018 - 09.2019
Sales Advisor
Policy Bazaar
01.2017 - 02.2018
MBA -
Dr . APJ Abdul Kalam University
BBA -
CSJMU Kanpur