SABYASACHI PAL
Assistant Manager
Kolkata
Summary
Seeking an opportunity to work in challenging environment which will help me build a strong and successful career and simultaneously support the organization in its growth and development to attain new heights.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Genpact
2021.01 - 2021.11
- Client- MARS & UNILEVER
- Responsibilities:
- Efficiently handling KT sessions for Thailand region (Leading the project)
- Work with management and client for end-to-end process stabilization
Financial Account Advisory Analyst
Accenture
2018.06 - 2020.10
- Client- Mondelez
- Responsibilities:
- Identify and implement process improvement ideas
- Work with management to optimize end to end process.
- Efficiently handling six different domains (Customer, Vendor, Product, Material, BOM and Pricing) and different regions (Eastern Europe-Middle East Africa-South Central).
Executive
Irvine Infocom Pvt Ltd
2017.10 - 2018.02
- US IT Solutions (Europe & UAE Chat Process)
- Responsibilities:
- Resolving technical issues and advise proper solution to the client via Chat
- Used to diagnose clients queries by taking online remote access
Senior Representative
Concentrix India Pvt Ltd, IBM
2016.07 - 2017.07
Client: Amazon (UK Email & Chat Process)
- Responsibilities:
- Resolving issues and advise proper solution to the client via Chat / Email
- Making monthly/quarterly reports of Client response
Analyst
HCL Technologies, MSD
2013.11 - 2016.05
- Supporting patients via Email, chat and call
- To call the patients who have accepted to be enrolled in the Patient Support Program and enroll them by taking informed consent
Education
MCA -
MCKV Institute of Engineering WBUT
2010.08 - 2013.07
Skills
Project Management
Training
Accomplishments
- Prime Ministers Scholarship for Technical Education
- Successfully completed Lean Six Sigma Yellow Belt certification course at HCL
- Successfully completed Lean Six Sigma Green Belt certification course at Genpact
Additional Information
- Star Business Award (Encore Award) winner at Accenture (PAN India) from my process for two times.
- Awarded with Excelencia Premio at HCL for Best performance on the entire floor for consecutively two Quarters (Q1, Q2).
Timeline
Assistant Manager
Genpact
2021.01 - 2021.11
Financial Account Advisory Analyst
Accenture
2018.06 - 2020.10
Executive
Irvine Infocom Pvt Ltd
2017.10 - 2018.02
Senior Representative
Concentrix India Pvt Ltd, IBM
2016.07 - 2017.07
Analyst
HCL Technologies, MSD
2013.11 - 2016.05
MCA -
MCKV Institute of Engineering WBUT
2010.08 - 2013.07