Sagar Chauhan

•Responsibility of Western Mumbai's Physical tuition centre's

•Managing the operations, marketing , Sales and customer service across the centres.

• Enhanced B2B/B2C sales efficiency, delivering a 20% quota increase for teams.
• Led successful market growth, opening branches and forging strategic B2B
partnerships for a 30% regional reach boost.
• Improved customer retention by 15% through effective feedback mechanisms.
• Cut operational costs by 10% across B2B/B2C, maintaining service quality.
• Drove team orientation through townhalls, meetups, and product identification

• Effectively handling team size of 70+ Sales associates and 8 managers.
  
• Currently associated with Think & Learn Pvt. Ltd. (BYJU’s) in the capacity of Sr. Business Development Manager Sales; majorly involved in leading Multiple teams spread across geographies, responsible for developing revenue streams and achieving business growth objectives.
  
• Developing strategies to achieve business goals through effective planning, efficient distribution of targets and continuous assessment of individual performances.
  
• Nurturing strong relationships with internal stakeholders including HR, Sales Operations, Marketing, etc
  
• Leading the expansion of business of 4 Byju's Tuition Centres in Navi Mumbai and Mumbai region.
  
• Proven skills in analyzing issues, devising continuous process improvements and incorporating business processes to increase efficiency, streamline operations and reduce costs
  
• Effectively guiding and streamlining marketing strategies for beer resource generation.
  
• Responsible to generate around 2 CR of revenue on a monthly basis.
  
• Taking people engagement involves for better business orientation of the team like conducting townhalls, cohort-wise meetups, one-on-ones, etc.
  

• Handled an average team size of 16+ associates for different business segments for 16+ months.
  
• Responsible for generating 60L+ Rs. of revenue per month and retaining the customers for beer refund rate.
  
• Trained and tracked the employees along with planning and execution for on me completion of targets.
  
• Ensured better utilization of resources for the best possible result.
  
• Guided careers of frontline teams with maximum promotions in the region
  

• Planned marketing initiatives and leveraged referral networks to promote business development.

• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Meeting weekly targets along with the least possible refund rate considering customer satisfaction.
  
• Generated 1.2 Crore+ business with less than 5% refund/cancellation.
  
• Proactively engage customers in various departments in order to provide in-depth product knowledge.

• Was responsible for revenue generation along with customer retention building strong relationships with the clients
  
• Worked to create a better sales funnel with the best use of sales CRM to get the optimum results.
  
• Meeting Monthly targets along with building the sales pipeline by finding the right customer in the B2B Category.
  
  
• Dealt with customers for their concerns and provided resolution by aligning them with concerned POCs .