Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Sagar Riddhiman

Sagar Riddhiman

Asst. Manager - Engineering Projects
New Delhi

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

9
9
years of professional experience
5
5
Certifications

Work History

Assistant Manager

Genpact
07.2021 - Current
  • Responsible to Identify technical gaps in infrastructure by closely in touch with incident and operational teams.
  • Responsible to collaborate with cross functional team, define scope and drive project to fix technical gaps within defined timelines.
  • Driving risk management and cyber security compliance programs to mitigate HiTrust and PCI-DSS certifications to our customers.
  • Responsible to perform audit of telecom servers so that devices should be compliance free.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Working with Governance and Migration team to migrate our customer to cloud like Amazon Web Services, Amazon Connect etc.
  • Driving network security and telecom devices up gradation projects.

Engineer

Blackbox Network Services
03.2020 - 07.2021
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
  • Part of both operations provide technical support in Avaya telephony products to the customers who reach to Black Box Networks with higher level of satisfactions.
  • Work with project team to implement the solutions as per the requirement to the customer.
  • Performed migration to Avaya Aura 7.x from version 5 as a part of compliance and audit.
  • Responsible to up to date with latest patches of system and collaborate with customer for the upgradation plan.
  • Provided input to team lead regarding areas for process and procedural improvement.

Manager

Snug Technologies
06.2019 - 03.2020
  • Accomplished multiple tasks within established timeframes.
  • Responsible for the implementation of new projects for OEM/Partner/Customers who reach out to Snug Technologies with highest level of satisfactions.
  • Successfully implemented telephony and data systems for Kanpur Smart City Project.
  • Successfully upgraded telephony and data systems for Madhya Pradesh Dial 100 as a part of compliance and risk to operations due to out dated systems.
  • Successfully implemented telephony and data systems for Dehradun Smart City Project.

Technical Support Engineer

AGC Networks
02.2017 - 06.2019
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Maintained response times to support business continuity.
  • Tested new software and hardware prior to deployment.
  • Provide technical support in Avaya telephony products to the customers who reach to AGC Networks with higher level of satisfactions.
  • Being a primary spoke to provide technical support to big brands like MakeMyTrip, Genpact, HCL, Amaerican Express, Yatra.com etc.

Service Engineer

AGC Networks On Behalf Of M/s Real Soft Inc
07.2015 - 01.2017
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Wrote and revised maintenance procedures.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
  • Provide technical support in Avaya telephony products to the customers who reach to AGC Networks with higher level of satisfactions.
  • Avaya Aura Communication Manager 5.X and 6.3 maintenance and troubleshooting
  • Circuit packs and Media Modules troubleshooting.
  • Troubleshooting on Avaya Application Enablement Services (AES), Call Management System (CMS), Avaya Meeting Exchange and SM/SMGR.
  • Provide technical support to AGC Customer via onsite as well as remotely.

Education

MBA - Information Technology And Systems Management

Narsee Monjee Institute of Management Studies
Mumbai, India
04.2001 -

Bachelor of Technology - Electronics And Communications Engineering

Punjab Technical University
Punjab
04.2001 -

Diploma - Computer Engineering

Board of Technical Education, Delhi
New Delhi, India
04.2001 -

Skills

    Project Management

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Certification

Palo Alto Certified Network Security Fundamentals

Accomplishments

* April 2024 Awarded for Incisive - Speed to outcome for achieving target to implement security certificates to all voice infra and firewall upgrades as part of security compliance.

* Nov 2023 Awarded for Incisive - Speed to outcome for achieving target of assigned infra maintenance projects within deadline.

* Dec 2022 Awarded for Courageous - Ability to change to drive a project for business migrations to latest telephony products. 124 overall business migrated within deadline of 6 months.


Timeline

Palo Alto Certified Network Security Fundamentals

11-2023

Palo Alto Certified Introduction to Cyber Security

09-2023

Ultimate AWS Certified Solutions Architect Associate SAA-C03

07-2023

Assistant Manager

Genpact
07.2021 - Current

Avaya Certified Support Specialist in Avaya Aura Core Components

06-2021

Engineer

Blackbox Network Services
03.2020 - 07.2021

Manager

Snug Technologies
06.2019 - 03.2020

Specialist in Avaya Aura Core Components

05-2017

Technical Support Engineer

AGC Networks
02.2017 - 06.2019

Service Engineer

AGC Networks On Behalf Of M/s Real Soft Inc
07.2015 - 01.2017

MBA - Information Technology And Systems Management

Narsee Monjee Institute of Management Studies
04.2001 -

Bachelor of Technology - Electronics And Communications Engineering

Punjab Technical University
04.2001 -

Diploma - Computer Engineering

Board of Technical Education, Delhi
04.2001 -

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Sagar RiddhimanAsst. Manager - Engineering Projects