Sahil Shah
Mumbai
Summary
A self-starter engineer with knowledge in electronics and SQL, persistent with an aptitude for acquiring new skill sets. Looking forward to working with an organization where I can use my skills to gain more knowledge.
Overview
3
3
years of professional experience
Work History
Application Support for ZOHO CRM and Desk
MITS Global - ICICI Prudnetial Mutual Funds
Mumbai
06.2024 - Current
- Worked as a third-party employee for ICICI Prudential Mutual Funds.
- Conducted market research and reported on competitors.
- Performed quality assurance tests prior to introducing any updates or changes into the production environment of the CRM system.
- Managed customer feedback channels, ensuring timely responses and resolutions to enhance customer satisfaction.
- Coordinated with IT department to ensure CRM system functionality and address technical issues promptly.
- Organized KT sessions to educate user members about using the CRM system.
Frontend Software Support Engineer
MITS Global - ICICI Prudnetial Mutual Funds
Mumbai
05.2023 - 06.2024
- Worked as a third-party employee for ICICI Prudential Mutual Funds.
- Provide access to the users based on their profiles and roles in different applications.
- Conducted thorough testing and debugging to ensure optimal application performance.
- Answered user inquiries to resolve application operation problems.
- Participated in regular meetings with stakeholders in order to discuss current challenges or potential solutions.
- Collaborated with internal teams to resolve users' issues and support users' service goals.
Software IT Auditor
MITS Global - ICICI Prudnetial Mutual Funds
Mumbai
04.2022 - 05.2023
- Worked as a third-party employee for ICICI Prudential Mutual Funds.
- Monitored adherence to corporate governance standards within the organization.
- Maintained a database of all completed audits and their results.
- Posted financial data in Excel spreadsheets and managed inventory.
- Collaborated with management to address all major risks.
- Assisted external auditors during annual audits by providing necessary information.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Education
Bachelor of Engineering -
K.J Somaiya College of Engineering And I.T
Mumbai05-2021
High School Diploma -
Vidyalankar Polytechnic
Mumbai03-2014
Skills
- ZOHO CRM and Desk
- SQL
- Team collaboration
- Data analysis
- Application support
- MS office
- Teamwork
- Problem-solving
Timeline
Application Support for ZOHO CRM and Desk
MITS Global - ICICI Prudnetial Mutual Funds
06.2024 - Current
Frontend Software Support Engineer
MITS Global - ICICI Prudnetial Mutual Funds
05.2023 - 06.2024
Software IT Auditor
MITS Global - ICICI Prudnetial Mutual Funds
04.2022 - 05.2023
Bachelor of Engineering -
K.J Somaiya College of Engineering And I.T
High School Diploma -
Vidyalankar Polytechnic
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