Sahil Swaroop
A-608 Gali No. 16 Mahavir Enclave Part 2 Uttam Nagar New Delhi
Summary
Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
4
4
years of professional experience
Work History
Sr. Selling Partner Support Executive
Amazon Development Center PVT LTD.
New Delhi
2020.08 - 2023.08
- Responded promptly to customer inquiries through email.
- Managed inventory levels of Amazon Vendors or Sellers.
- Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
- Optimized product page content using SEO best practices for improved organic ranking.
- Utilized Amazon Seller Central tools such as Advertising Campaign Manager and Inventory Placement Service.
- Developed pricing strategies to ensure competitive positioning within the marketplace.
- Implemented promotional activities such as coupons and discounts to increase sales volume.
- Monitored customer reviews and feedback to improve product performance.
Customer Support Executive
SOTC Travel PVT LTD.
New Delhi
2019.11 - 2020.05
- Assisted customers with booking flights, hotels and car rentals in accordance with their preferences and budget constraints.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Reviewed customer requests to determine appropriate accommodations within budget limitations.
Education
Bachelor of Arts - English
Indra Gandhi National Open University (IGNOU)
New Delhi2021-03
High School Diploma -
Good Samaritan School
New Delhi 2016-03
Skills
- Customer Relations
- Branding
- Inventory Control
- Product Development
- Quality Management
- Product Analysis
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Sr. Selling Partner Support Executive
Amazon Development Center PVT LTD.
2020.08 - 2023.08
Customer Support Executive
SOTC Travel PVT LTD.
2019.11 - 2020.05
Bachelor of Arts - English
Indra Gandhi National Open University (IGNOU)
High School Diploma -
Good Samaritan School
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