Saipada Senapati

Currently working with Vodafone (VOIS Ltd), Pune from May 2019 to till date.

• Proven track record of efficiently managing incident response, fostering cross-functional collaboration, and implementing incident management best practices.
• Following Agile methodology and Software Development Life Cycle (SDLC) which include monitoring, configuration, troubleshooting and maintenance in cloud and DevOps Environment with Continuous integration.
• Handling and resolving critical incidents in alignment with Global teams.
• Developed and implemented incident management processes and procedures, resulting in reduction in incident resolution time.
• Collaborated closely with technical teams, stakeholders, and leadership to ensure clear communication and coordination during incidents.
• Facilitated post-incident reviews to conduct thorough root cause analysis and identify opportunities for process improvement.

• Extensive use of agile development process with emphasis on Scrum methodology
• Ensure deliverables documented for future use.
• Manage and maintain various environment like QA, Pre-Prod and UAT

• Till date
• Date of transition to Wipro after Acquisition of HIBU India Pvt Ltd by Wipro in June 2015
• Was employed in Hibu

• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Analyzed open orders, backlog, and sales data to provide sales team with insights.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

• Designed, tested, installed and monitored new systems.