• Responsible for Recovery of Medical Loan product 30+DPD to write off cases of pan India.
• Handling Portfolio of around 4cr with more than 200+ cases.
• Recovering money via phone calls and personal visit on costumer residence.
• Visit on daily basis at Hospital and meet with Doctors for payment Recovery.
• Create payment link and update entry on system.
• Update account status records and collection efforts.
• Achieve Individual targets on a daily/weekly & monthly basis.
• Preparing collection MIS related reports including daily call reports, weekly reports, monthly reports.
• Facilitating advanced collections activity, such as sending letters of demand and reminder messages.
• Adhering to legislative guidelines.
• Action individually but achieve the task as one team through effective working relationships with colleagues.
• Ensuring compliance with bank policies, regulatory and operational Risk requirements.
• Respond to customer queries in a timely manner
• Timely collection of dues with systematic follow-up overdue and delinquent accounts.
• Initiate legal against customer with the help of Legal Team.
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• Manage own portfolio along with assigned Agency.
• Provide NOC and Settlement letters to costumer.
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Responsible for timely closure of matured and work towards 100% collection target.
• Working as an Assistant Manager with inditrade fincorp ltd.
• Profile includes recovery of Business loan dues from bucket zero cases (BUCKET X) 0 TO 30 DPD.
• Managing NPA & WRITE OFF ACCOUNT of Hard Bucket cases above 90 DPD cases.
• Assuring Nonstarter & infant cases in the region is below benchmark percentage, though it is zero in quarter end.
• Visit on delinquent cases on daily bases for immediate resolution.
• Minimizing NPA Cases by regular follow up.
• Initiate legal against customer with the help of Legal Team.
• Use internet tools for tracing for skip & NPA accounts.
• Responsible for timely closure of matured and work towards 100% collection target.
• Managing Collection for branch allocated.
• Handling collection portfolio for more than 400 cases.
• Handling 8 Collection Executive team.
• Collection visit on NPA accounts.
• Issue legal notice on NPA accounts to resolution,
• responsible for team joining formalities to end process.
• Consolidate traveling allowance of mapped executive.
• Issuance SOA and NOC of Accounts.
• Maintaining proper coordination with all team members to ensure smooth flow of work.