Sanchit Dhamija
South india head
New Delhi
Summary
An enthusiastic and dedicated player with extensive skills across major areas of customer service. A proactive individual with a logical approach to challenges, performing effectively within a highly pressurised working environment.
Overview
15
15
years of professional experience
2014
2014
years of post-secondary education
1
1
Language
Work History
South India Head
NPT PAPERS PVT. LTD.
08.2011 - Current
- Company Overview: NPT, Being an excellent and reputed company in importing & indenting of paper and paper board. Company has captured the major market in Paper industry and also have various branches in India.
- Grew branch sale zero to crores in one year, exceeded branch sales by 150%.
- Maintaining accounts of all clients and also check that company is getting payment on time.
- Leadership in the setting towards achieving branch and organizational goals, which results in consistently retaining our customer, and expanding our customer base via proactive business development activities.
- Maintaining excellent service level by effectively allocating staff resources with in the branch.
- Handling the customer problem and try to solve immediately.
- Understanding the market demand and try to provide the same on time.
- Representing the branch in all over south region in India.
- NPT, Being an excellent and reputed company in importing & indenting of paper and paper board. Company has captured the major market in Paper industry and also have various branches in India.
Customer Care Executive
Reliance Communications
04.2010 - 12.2010
- Company Overview: RELIANCE, Being an excellent leader in the telecom industry, helped a lot to give a spark to the career. Despite being in a small city like Saharanpur, it has captured the major market share in the telecom sector through its excellent customer service.
- Preparing stock report, and submitting the same on weekly basis.
- Ensuring excellence in the customer service.
- Handling and swiftly resolving customer complaints in a professional and effective manner.
- Regularly tracking competitor activity in the region.
- Monitoring the smooth flow in customer service by providing new ideas to tap the unsatisfied clients by preferring Cross selling or upgradation.
- RELIANCE, Being an excellent leader in the telecom industry, helped a lot to give a spark to the career. Despite being in a small city like Saharanpur, it has captured the major market share in the telecom sector through its excellent customer service.
- Received appreciation letters from the customers for providing them with the best solution of their problems.
- Received Best Customer Service Representative Certificate after two months of joining.
- Being an excellent executive, was provided with an opportunity to attend further customer service training program in Dehradun.
Education
M.B.A - Marketing and Finance
L.P.U
B.Com (Hons) - Marketing and Finance
M.M.I.M
XII - undefined
D.A.V PUBLIC SCHOOL
X - undefined
APPLE GROVE SCHOOL
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Team management
Problem-solving
Microsoft office
Time management
Flexible and adaptable
Personal Information
- Date of Birth: 12/07/89
- Gender: Male
Father Name
Mr. Rajan Dhamija
Timeline
South India Head
NPT PAPERS PVT. LTD.
08.2011 - Current
Customer Care Executive
Reliance Communications
04.2010 - 12.2010
B.Com (Hons) - Marketing and Finance
M.M.I.M
XII - undefined
D.A.V PUBLIC SCHOOL
X - undefined
APPLE GROVE SCHOOL
M.B.A - Marketing and Finance
L.P.U