Sandip Sengupta
Experienced retail professional
Kolkata
Summary
Enthusiastic retail manager with experience overseeing day-to-day management of stores while ensuring profits are maximised and costs minimised. Commitment to customer satisfaction and helping employees excel. Highly organised and dependable.
Overview
19
19
years of professional experience
Work History
Area Sales and Marketing Manager
Being Iban
KOLKATA
03.2025 - Current
- Handling multi-brand outlets. Dealing with brands like Allan Solly, Luis Philippe, Van Heusen, Peter England, Pepe, Rookies, Toffy House, etc.
- Meeting regional sales goals, enhancing store profitability. Providing training to store teams for excellent customer service. Leading marketing activities across all channels, such as social media, local marketing activities, and in-store marketing.
- Leading marketing activities across all channels, such as social media, local marketing activities, and in-store marketing.
- Monitored stock levels and merchandising.
- Maintaining display standards in accordance with VM guidelines.
Store Manager
Cosmo Bazaar
West Bengal
06.2022 - 12.2024
- Delivering excellent customer service and adhered to standard practices to maximize sales.
- Preparing staff work schedules and assigned team members to specific duties.
- Collaborating with other departments to coordinate promotional activities and events in-store.
- Boosting company sales by developing and implementing strategic marketing approaches.
- Recruiting, training and supervising new employees.
- Building customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Maintaining inventory level in the store and identifying fast and slow moving stocks.
- Maintaining store display standard according to the VM guidelines.
- Controlling shrinkage level in the store by adhering to LP guidelines.
Store Manager
Style Baazar
West Bengal
12.2020 - 05.2022
- Handled a retail store in Bankura, West Bengal area.
- Handled a team of 30 team members
- Closely monitored team performance, identifying improvements and managing change.
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
- Generated repeat business through exceptional customer service.
- Resolved complex customer enquiries, disputes and complaints.
- Hired and trained new employees to deliver store goals.
Store Manager
Baazar Kolkata
West Bengal
08.2017 - 12.2020
- Handled a retail store in Berhampur, West Bengal area.
- Facilitated smooth day-to-day operations of store, managing store associates to achieve desired sales and results.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Fostered positive relationships with all customers.
- Trained and supervised team to deliver on store sales targets.
- Revamped store appearance and displays to reflect seasonal trends and promotions.
Base Manager
AVA Merchandising Ltd.
Kolkata
08.2016 - 08.2017
- Handled a store in Kolkata Airport with 15 team members offering variety of gifting and impulse buying products for the travellers.
Assistant Store Manager
The Mobile Store
Kolkata
05.2012 - 07.2016
- Generated revenue through selling of mobile Handset, Accessories. Gadgets and connections and other value added services.
- Handled outlet in Hooghly West Bengal area.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Team Leader
Pantaloons
Mumbai
09.2006 - 01.2009
- Started career as Customer Service Associate at Pantaloons Mumbai Borivali.
- Handled Men's Formal section and learnt basics of Customer service and customers problem solving.
- Learnt cross selling and up selling skills.
- Learnt basics of visual merchandising.
- Built rapport with customers through courteous and professional communications.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
Education
MBA - Finance
ITM
Navi Mumbai 01-2011
B.Com - Finance & Accounting
Calcutta University
Kolkata 01-2006
Skills
- Retail operations
- Store management
- Visual merchandising
- Shrinkage control
- Sales analysis
- Customer service management
- Staff management
- Cash management
- Recruiting and hiring
- Employee training
Timeline
Area Sales and Marketing Manager
Being Iban
03.2025 - Current
Store Manager
Cosmo Bazaar
06.2022 - 12.2024
Store Manager
Style Baazar
12.2020 - 05.2022
Store Manager
Baazar Kolkata
08.2017 - 12.2020
Base Manager
AVA Merchandising Ltd.
08.2016 - 08.2017
Assistant Store Manager
The Mobile Store
05.2012 - 07.2016
Team Leader
Pantaloons
09.2006 - 01.2009
MBA - Finance
ITM
B.Com - Finance & Accounting
Calcutta University
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