Sandipsingh Thakur
Nagpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Technical Support Executive
Selftech Solutions Pvt ltd
Nagpur
12.2023 - Current
- Provided technical support to customers via phone, email and online chat.
- Tested and evaluated new technology for potential use in the business.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Experience in handling tools like Zoho Desk, Zoho Assist, Zoho Cliq, Zoho People.
- Offered assistance in implementing and developing training programs.
- Tested new software application prior to deployment.
Senior Executive, Finance
CreditAccess Grameen Ltd
Nagpur
06.2018 - 12.2023
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Analyzed customer feedback regarding satisfaction levels; developed action plans based on findings.
- Coordinated audits with external auditors; prepared audit schedules; reviewed findings; developed action plans to address issues identified during audits.
- Verified accuracy of customer information by collecting and inputting data into system.
- Analyzed customer accounts for fraudulent activity on a daily basis.
- Handling experience of Zoho Desk.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Sales Executive
Bajaj Finserv
Nagpur
01.2018 - 06.2018
- Trained junior sales staff on techniques for improving customer service experience.
- Implemented processes for cross-selling products or services based on customer needs.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Answered store and merchandise questions and led customers to wanted items.
Education
Bachelor of Computer Applications - Computer And Information Sciences
11-2014
Skills
- Customer Communications
- User Support
- Technical Troubleshooting
- Business Development
- Staff Training and Mentoring
- Quality control guidelines
- Operations management
- Application support
- Finance Assistance
- Document Verification
- Reconciliation
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Accomplishments
- Scored two times 'A+' and three times 'A' score in Appraisals during my Tenure of 5 years in CreditAccess Grameen Limited.
Interests
Love to do travelling and Tracking
Timeline
Technical Support Executive - Selftech Solutions Pvt ltd
12.2023 - Current
Senior Executive, Finance - CreditAccess Grameen Ltd
06.2018 - 12.2023
Sales Executive - Bajaj Finserv
01.2018 - 06.2018
Bhonsla Institute of Management - Bachelor of Computer Applications, Computer And Information Sciences
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