SANJAY GUPTA

I am an accomplished professional with a proven track record of leadership, innovation, and excellence in project management and operations. With a comprehensive skill set spanning team management, process improvement, and stakeholder engagement, I am committed to driving results and delivering exceptional outcomes. I thrive in dynamic environments and am dedicated to continuous learning and professional development. As I embark on the next phase of my career, I am eager to leverage my expertise and contribute to the success of a forward-thinking organization poised for growth and innovation.

With over 20 years of diverse experience in the ITES industry encompassing Program Management, Client Engagement, Global Change Management, Quality Control, Process Improvement, and Automation, I bring a wealth of expertise to the table. I have a proven track record of executing projects with excellence, maintaining strict budget control, and ensuring efficient invoicing processes. My ability to manage multiple projects simultaneously while optimizing efficiency sets me apart. I have also distinguished myself in implementing various Quality Management Systems and collaborating with project managers to define project scopes effectively. Furthermore, my proficiency in scheduling tasks and overseeing projects has consistently resulted in the delivery of high-quality outcomes. I possess significant expertise in Six Sigma techniques, PMIS, and PMO management, further enhancing my project management capabilities. As a proactive professional with a penchant for innovative thinking, I thrive on generating novel design solutions and ideas. I am adept at thinking both inside and outside the box, making me a valuable asset to any team or organization.

• Participated in a 3-day workshop focused on Company Culture conducted by Manford Allianz Group.
• Completed a 3-day workshop on Leadership Skills facilitated by Vrikash Consulting Pvt Ltd.
• Attended a 3-day workshop on Team and Conflict Management organized by Manford Allianz Group.
• Engaged in a 2-day workshop covering Coaching and Mentoring Skills delivered by Holistic Solutions Group.
• Completed a 1-day workshop on Lean Management skills.
• Participated in a 1-day workshop on Essential Feedback techniques.
• Received Six Sigma Training for Black Belt certification.
• Completed a 35-hour Contact Program in Project Management (PMI) from the USA certified Project Management Advancement Centre, Noida.

• May'2018 – May'2023, TANSEN Music School, Raj Nagar Ghaziabad, Established and managed an independent franchise of the TANSEN Music School in Raj Nagar Ghaziabad. Took charge of the day-to-day operations and administration of the school. Successfully handled all aspects of school management, including admissions, curriculum planning, staffing, and student services. Achieved an impressive admission count of approximately 200 students during the tenure.
• May'2018 – May'2024, Peter England (Aditya Birla Fashions) and Duke (Duke Fashions Limited), Franchise Retail Stores, Successfully established and managed two franchise retail stores for renowned brands, Peter England (Aditya Birla Fashions) and Duke (Duke Fashions Limited). Played a pivotal role in the setup and launch of the stores, ensuring adherence to brand standards and guidelines. Led the day-to-day operations of both stores, including inventory management, sales optimization, staff supervision, and customer service. Implemented effective marketing and promotional strategies to drive foot traffic and enhance brand visibility in the local market. Achieved significant sales growth and customer satisfaction, contributing to the overall success and profitability of the franchise operations.
• Jan'99- May'18, CYIENT Limited., Project Manager, Cyient (Estd: 1991, NSE: CYIENT) partners with over 300 customers, including 40% of the top 100 global innovators, to deliver intelligent engineering and technology solutions for creating a digital, autonomous, and sustainable future. As a company, Cyient is committed to designing a culturally inclusive, socially responsible, and environmentally sustainable Tomorrow Together with our stakeholders. The Growth Path: Team member: 1999 – 2001, Team Lead Role 2001 - 2006, Project Manager Role 2006 – 2018. Project Manager MIS: (2016-2018). Title: MIS division. Role: Accountable as a Project Manager for the MIS division. Responsibilities: Budget forecasting, allocation, and monitoring to ensure financial efficiency. Manpower management, including resource allocation and supervision. Oversight of revenue generation and invoicing processes. Compilation and presentation of customer and corporate reports. Cultivating and managing stakeholder relationships to ensure alignment with project objectives. Comprehensive financial, schedule, and risk management to mitigate project uncertainties. Implementation of best practices and maintenance of Business Intelligence registry. Estimation and setting of project targets to ensure deliverability within defined parameters. Preparation and adherence to project budgets. Managing end-to-end transitions smoothly and efficiently. Evaluation of deliverables and establishment of Key Result Areas (KRAs) and Service Level Agreements (SLAs). Handling conflicts effectively to maintain project momentum. Driving process improvements and facilitating change management initiatives. Upholding customer satisfaction and ensuring quality management standards. Managing defects through Corrective and Preventive Actions (CAPA), Root Cause Analysis (RCA), and appropriate escalation channels.