Sanjeev Joshi

• Position Responsibilities:
  
  Ensure timely delivery of client and site business reporting deliverables with a high level of accuracy and provide meaningful insights that drive call-to-action to stakeholders.
• This includes adept data analysis, scrubbing, and a solution-based approach.
  Manages workload balancing between associates while client requests and escalations are attended and resolved according to required SLAs. Assists the team by answering pSME consults and floor support, and assists the team lead in conducting analysis for metrics measurements. Proactively develops innovative ideas to drive process, product, and support improvements. Collaborate with specialists and product team members on new feature development.
  Partner effectively with second-level escalation teams to solve customer cases that need specialist attention and care.
• Proactively develop innovative ideas to drive process, product, and support improvements. Collaborate with specialists and product team members on new feature development.

Senior Associates

• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  Trained and supported new team members, maintaining a culture of collaboration.
  Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
  Developed and implemented strategies to increase customer satisfaction and engagement.