sanjeev kumar mishra
Summary
Operations professional prepared for new challenges with proven track record in managing branch functions and optimizing operational efficiency. Known for fostering collaborative environment and adapting to evolving needs. Expertise in process improvement, leadership, and customer service.
Overview
6
6
years of professional experience
Work History
Branch Operations Executive
Bajaj Allianz Life Insurance Co
Balrampur, India (Remote)
01.2025 - Current
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Regularly reviewed policies and procedures, updating them as necessary to remain compliant with regulatory changes or business requirements.
- Managed daily operations to ensure optimal productivity and customer service levels.
- Collaborated on operational support tasks to achieve common goal.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
- Implemented risk management strategies to mitigate potential losses due to fraud or operational errors.
Computer Data Entry Operator
Ashoka Buildcon Ltd
Jharkhand, India (Remote)
08.2021 - 12.2023
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Conducted audits of existing data entry processes.
- Checked for accuracy by verifying data and records.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
Back Office Executive
Fino Payments Bank
Jaunpur, India
06.2019 - 12.2020
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Ordered office supplies and maintained supplier contacts in database.
- Supported sales team with accurate data analysis to sharpen strategic approaches.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased customer satisfaction by providing timely backend support to customer service team.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained inventory for back-office supplies, computers and work-stations.
- Assisted HR team in managing employee records accurately, ensuring up-to-date information was readily available for quick decisionmaking.
Cashier
Suryoday Small Finance Bank
Prayagraj, India (Remote)
12.2018 - 05.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
MBA - Operations Management
Integral University
Lucknow, India10-2021
B.Com - Commerce
Swami Vivekanand Subharti University
Meerut, India12-2016
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Decision-making
- Customer relationship development
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Branch Operations Executive
Bajaj Allianz Life Insurance Co
01.2025 - Current
Computer Data Entry Operator
Ashoka Buildcon Ltd
08.2021 - 12.2023
Back Office Executive
Fino Payments Bank
06.2019 - 12.2020
Cashier
Suryoday Small Finance Bank
12.2018 - 05.2019
MBA - Operations Management
Integral University
B.Com - Commerce
Swami Vivekanand Subharti University