Santhoshi Rajamane

Optimized Resolution Center UX, reducing misrouted complaints by 23% through data-backed design improvements.
Redesigned homepage and information architecture, boosting user retention by 5%.
Led root cause analyses, sprint planning, and feature prioritization to accelerate delivery of high-impact releases.
Enabled adoption by training support and operations teams on product workflows.

Optimized Resolution Center UX, reducing misrouted complaints by 23% through data-backed design improvements.
Redesigned homepage and information architecture, boosting user retention by 5%.
Led root cause analyses, sprint planning, and feature prioritization to accelerate delivery of high-impact releases.
Enabled adoption by training support and operations teams on product workflows.

• Conducted user research to identify customer preferences and competitors, resulting in implementing the product map for 2 years.
• Created product plans to successfully launch customer-focused product and features.
• Collaborated with engineering and design teams to define and prioritize product features, resulting in a 20.5 % increase in development efficiency.
• Implemented good practices & Discipline in the team on JIRA that have helped in monitoring tasks and delivery efficiency.
• Developed detailed product specifications and user stories to ensure product quality and usability.

• Developed product documentation/Workflow to communicate upcoming features and products to internal teams.
• Created and conducted product training presentations/Sessions for internal and external stakeholders.
• Assisted with the development of Product road maps, including prioritizing features and defining release schedules.
• Helped in attaining 99% acceptance of engineering products that were developed.

• Assisted the Senior Product Manager with all tasks related to successful launching of products.
• Communicated product specifications and adjustments to engineering teams.
• Analyzed market trends, competitor habits, and sales performance to make informed product recommendations.
• Interviewed and hired talented individuals to add value to the Tech team.
• Developed product stories and points of sale to improve product value and increase profits.
• Identified various opportunities and helped in increasing number of leads in Top of funnel and thereby increase in overall conversion rate from 7% to 11%. Cost optimization has been done on various Tech use cases.

• Visualized and Interpreted business needs of the customer experience team into Tableau dashboards on Lead Conversion and Customer Health with ad-hoc support on data analysis.
• Worked with CRM platforms for compatibility with company and facilitated setup dashboards and also handled entire CRM tool for business.
• Designed and implemented A/B experiments for our product to improve the conversion rate by 20% and reduce churn by 5%.
• Delineated end-to-end customer Life cycle to map and identify gaps where SOPs were not followed causing delays.
• Built data visualizations using SQL and Tableau for product KPIs that reduced manual reporting work by 8 hours weekly.
• Worked with various vendors like Kaleyra, Squad IQ, and Echo for performing various marketing campaigns so that hot leads are generated as hot leads show 12% better conversion than cold calling.
• Planned and executed customer research programs for active and new customers, which led to understanding needs of customers, and flaws in products so that improvisations are done wherever required.