Sanya Sehgal
Amritsar
Summary
Product Owner with 8+ years of experience building scalable B2B products across APIs, platforms, and enterprise systems. Experienced in integrating AI/ML-powered features such as automation, intelligent workflows, data-driven insights, and self-serve capabilities to improve customer experience, and operational efficiency. Strong collaboration between business, engineering, and data teams, with a focus on responsible AI adoption, experimentation, and measurable business outcomes.
Overview
9
9
years of professional experience
Work History
Product Owner
Acquia India Private Ltd
Pune
08.2023 - Current
- Drove an AI-assisted self-service initiative using LLMs with Model Context Protocol (MCP) to help customers diagnose and resolve site issues faster, reducing reliance on support and engineering teams.
- Defined product use cases and requirements for context-aware issue diagnosis, enabling LLMs to analyze platform signals (logs, configurations, monitoring data) and provide actionable, guided resolution steps.
- Partnered closely with Engineering and Architecture to ensure safe, explainable, and reliable AI outputs, balancing customer autonomy with platform stability and operational risked cross-functional teams as the product owner, improving sprint delivery efficiency by 40% through effective backlog management and sprint planning.
- Oversaw the end-to-end vendor onboarding process from ideation, contract negotiations, design, implementation, and iteration to optimization for the product, resulting in an increase in revenue or customer engagement.
- Identified market opportunities for integrated API products, driving the top 10% of customer migration to higher-tiered plans with enhanced API and web hook functionalities.
- Established feedback loops and facilitated regular retrospectives, leading to a 15% improvement in team performance and product quality.
- Spearheaded the implementation of self-serve features, like search configuration and instance provisioning, reducing customer reliance on support teams by 30%.
Product Owner/Business Analyst
HCL Technologies Ltd
Bengaluru
10.2021 - 08.2023
- Served as consultant for clients surrounding training, product evolution, and updated scope and requirements.
- Documented client requirements and implemented all parts of the product lifecycle, serving as a consultant between clients and the team to ensure alignment with goals.
- Worked as Product Owner to negotiate the minimum viable product for delivery.
- Updates Agile tracking system to provide transparency on product and sprint backlogs.
- Organized and facilitated project planning, daily stand-up meetings, reviews, retrospective, sprint, release planning, demos and other scrum related meetings.
- Coached PMs and Product Owners in creation and maintenance of Product Backlog.
- Helped HCL to save half million deal with fine negotiations skills.
Product Owner/Business Analyst
Manpower Private Limited
Bengaluru
03.2021 - 10.2021
- Liaison with other divisions such as Finance, Development, Shared Services, Accounts Receivable, and Purchasing to ensure accurate and timely transaction processing.
- Analyzed user requirements, performed impact analysis and generated system requirement documents, supervised quality and completeness of System Use Cases/BRDs, created mockups and wireframe designing.
- Track and communicate internal stakeholders with their requirements including Ad-hoc & long-term requests.
- Track and communicate Scrum metrics including team velocity and sprint/release progress and ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
- Client - Amex
Product Owner/Business Analyst
Manpower Private Limited
Bengaluru
07.2019 - 02.2021
- Client - Amex
Process Executive
Cognizant Technology Solutions
Gurgaon
07.2017 - 05.2018
- Collaborated with the project team in solution development and implementation; presented the business solution to the client.
- Facilitated several projects, kick off meetings, reviewed information from business owners to produce a clear and concise agenda for the project.
- Taking small training sessions and acting as a mentor during the nesting period of subordinates.
- Building, publishing customized interactive reports and dashboards, report scheduling using Tableau server.
- Worked closely with the company to identify customer needs and demands.
- Successfully interpreted data to identify key metrics and draw conclusions.
- Tweaked SQL queries for accurate results.
Education
B.TECH - Amritsar
Amritsar College of Engineering & Technology
Amritsar03.2017
Skills
- Stakeholder management
- Product management
- Backlog prioritization
- Scrum methodology
- Agile development lifecycle
- Presentation skills
- Project planning
- Product lifecycle management
- Communication skills
- Coordination abilities
- Confluence expertise
- JIRA proficiency
- User story development
- Technology strategy formulation
- Trello organization
- Risk assessment and management
- Thought leadership initiatives
- Microsoft Office Suite proficiency
- SharePoint knowledge
- AI implementation strategies
- Product issue resolution techniques
- Wireframing and prototyping skills
- User acceptance testing processes
- Market trend analysis
Awards
- Unicorn Hall of Fame, awarded for best performance, and representing ideas for process improvement three times
- Spotlight Hall of Fame, awarded for ideal performance, and exemplary focus on performance excellence five times
- Promotion was granted, and I was promoted within one month for sound performance, which usually takes 12 to 18 months at Cognizant
Timeline
Product Owner
Acquia India Private Ltd
08.2023 - Current
Product Owner/Business Analyst
HCL Technologies Ltd
10.2021 - 08.2023
Product Owner/Business Analyst
Manpower Private Limited
03.2021 - 10.2021
Product Owner/Business Analyst
Manpower Private Limited
07.2019 - 02.2021
Process Executive
Cognizant Technology Solutions
07.2017 - 05.2018
B.TECH - Amritsar
Amritsar College of Engineering & Technology