Saran Renganath
Chennai,Tamil Nadu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Associate Manager - Customer Success
Meritto
5 2023 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Collaborated with sales and product teams to address customer success objectives.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Founder & CEO
Echelon Properties
06.2023 - 04.2024
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Created organization's mission and vision statements for use by employees.
Customer Success Manager
TheHouseMonk
2 2022 - 05.2023
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided video training to the clients and educate them about the product.
- Worked close with clients for a smooth and better onboarding process
- Regular follow up with clients to know the product usage and adaptability.
- Work close with the product and engineering team to provide timely resolution and better experience.
- Give product feedback for the enhancement of the product.
- Assisting customers on integrations and make sure that the product is deployed on time
Customer Support and Relationship Manager
GuruQore
05.2021 - 01.2022
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with Product and Engineering departments to facilitate communication and deliver personalized solutions to customers. Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. Worked close with Founder and Co-founder for enhancement of product.
- Created a Customer Support Team from scratch and worked in Zendesk Admin Helped the clients in moving their data into the GuruQore system and assisted them with product adoption
Client Success Manager
Rently
05.2019 - 05.2021
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Worked closely with the clients for the onboarding process and data migration
- Worked with a remote teams in America and PST timezone.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- I was part of the core team of the company and helped setting up the Customer Success polices for the organization.
- Managed 250 High Priority clients
Customer Support Associate
Amazon India
08.2017 - 05.2019
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Education
Bachelor of Civil Engineering - Civil Engineering
Sri Ramakrishna Engineering College
01.2014 - 05.2017
Skills
Customer Relationship Building
https://www.linkedin.com/in/saran-renganath/
References
- Jared East, Product Manager, Rently Software Development Center, Thousand Oaks, California. Email:jared@rently.com; Phone:+1(951) 707-7001
- Merrick Lacker, CEO, Rently Software Development Center, Thousand Oaks, California. Email: merrick@rently.com
- Abhishek Saha, Co-founder, GuruQore, Mumbai, India. Email: abhsaha@guruqore.com; Phone: +1(214) 642-9716
- Balaji Varadarajan, Co-founder, MonkTechLabs, India. Email: bala@monktechlabs.com; Phone: +91 97910 19224
Timeline
Founder & CEO
Echelon Properties
06.2023 - 04.2024
Customer Support and Relationship Manager
GuruQore
05.2021 - 01.2022
Client Success Manager
Rently
05.2019 - 05.2021
Customer Support Associate
Amazon India
08.2017 - 05.2019
Bachelor of Civil Engineering - Civil Engineering
Sri Ramakrishna Engineering College
01.2014 - 05.2017
Associate Manager - Customer Success
Meritto
5 2023 - Current
Customer Success Manager
TheHouseMonk
2 2022 - 05.2023
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