Sarvesh Pal
Ambivli
Summary
I am an experienced professional with over 9 years in technology and payment solutions. My expertise includes field support, device installation, software integration, merchant training, and remote troubleshooting. I adapt quickly to new technologies, ensuring effective solutions for customers and excellent service delivery
Overview
12
12
years of professional experience
Work History
Senior Executive / Technical Support
Pine Labs
Mumbai
01.2017 - Current
- Handling customer queries remotely and troubleshooting issues
- Taking remote access of devices for problem resolution
- Assisting merchants with internet connectivity issues
- Providing step-by-step solutions for device problems
- Specialized in handling Brand and Bank EMI cases, providing merchants with prompt solutions and detailed information on ongoing schemes to ensure seamless transactions and enhanced satisfaction
- Leading provider of technology and payment solutions
Relationship Manager
Plada Infotech Services Pvt Ltd
Mumbai
01.2015 - 01.2016
- Addressed and resolved merchant queries promptly and efficiently, ensuring high levels of satisfaction and collaboration
- Worked closely with cross-functional teams to develop and implement solutions for technical and device-related issues
- Diagnosed and resolved device-related challenges, ensuring seamless operations and minimal downtime
- Company focused on providing IT support services and solutions
Technical Support Executive
Hi-Tech
Mumbai
01.2014 - 12.2014
- Provided IT support and resolved system-related issues
- Assisted in hardware and software installations
- IT support company
Education
School or University
04.2001 -
HSC -
School or University
Skills
- Software Installation
- Billing System Integration
- POS Device Management
- Payment Solutions
- MS OFFICE
Accomplishments
- Provide the payment solution Brand EMI Case Management
- Merchant Training Success Relationship with merchant
Languages
- English
- Hindi
- English
Timeline
Senior Executive / Technical Support
Pine Labs
01.2017 - Current
Relationship Manager
Plada Infotech Services Pvt Ltd
01.2015 - 01.2016
Technical Support Executive
Hi-Tech
01.2014 - 12.2014
School or University
04.2001 -
HSC -
School or University