Satender Singh

1. Leadership and Team Management:
• Successfully managed a team of ten employees, fostering a collaborative work environment, and achieving high productivity levels.
•Demonstrated problem-solving abilities, resolving complex issues efficiently and ensuring customer satisfaction.
2. Financial Analysis and Risk Management:
• Proficient in analyzing financial statements, assessing creditworthiness, and making informed lending decisions.
• Implemented robust risk management strategies to mitigate potential threats and ensure compliance with regulatory guidelines.
• Monitored key performance indicators, identified areas for improvement, and implemented corrective measures to optimize operational efficiency.
3. Strategic Planning and Business Development:
• Formulated and executed strategic plans to drive business growth, expand market share, and increase profitability.
• Built strong relationships with corporate clients, government agencies, and community organizations to drive business expansion.
4. Customer Relationship Management:
• Ensured prompt customer service delivery by training staff in customer relationship management techniques.
• Resolved customer complaints and inquiries promptly, maintaining a high level of customer satisfaction.
• Proactively identified customer needs, recommended suitable banking solutions, and fostered long-term relationships.

As a Research and Development Engineer at Havells India Ltd , Faridabad in the industrial switchgear MCB division, my role and responsibilities involved various tasks related to the design, development, and improvement of switchgear products.

Research and Analysis:

• Conduct research on market trends, customer requirements,
• Technological advancements in the field of industrial switchgear.
• Analyze data and gather insights to identify potential areas for product development and improvement.